CX Mentoring
Service Summary
Sometimes a business is making great strides with Customer Experience but needs a little advice or a friendly ear. CX Mentoring helps you explore Customer Experience in your environment, developing ideas and plans. We can work 1-2-1 or in groups.
Typical Benefits
- Most of all a listening ear. No judgement.
- You will get the support you need, when you need it.
- A fresh perspective on your challenges and opportunities.
- Broader skill sets, confidence in your practice and material changes in your Customer Experience.
Overview
No two mentoring conversations are the same, so we start by agreeing your desired outcome.
Then we explore the subject. I listen to you and ask you questions. Sometimes we will take diversions, picking up points of concern as we go along. I may give suggestions but prefer to help you think through your situation and opportunities.
Often these discussions cover topics which support Customer Experience. These include:
- Communications and Engagement.
- Project and Programme Governance.
- Stakeholder Engagement.
- Change Management and Project Management.
There is no fixed number of sessions. When you need me, we can talk.
CX mentoring can include:
- Helping you sit back and organise your thoughts.
- Answering specific Customer Experience questions.
- Exploring and building on your ideas.
- Influencing your wider team to develop customer centred thinking.
Our Requirements of You
Senior level support for the person or team engaged in mentoring.
Our Commitments to You
We will help you in the way you want when you need help.
Deliverables
Your desired outcomes.
Customer Experience Mentoring helps you and your team learn new skills and delight your customers.
Available Service Engagement Models
*This service may be engaged via multiple engagement model options to provide maximum flexibility.
Network Units
Network Units enable complete flexibility around any engagement. When using Network Units, clients can swap and change delivery experts, scope and duration of engagements in a frictionless manner with very little notice, in line with the quantity of Network Units purchased. Network Units can be purchased in blocks of any size and at any time and are billed in full at point of purchase.
Project Based Engagement
Project based engagements operate on the basis of agreeing work and any outcomes or milestones for delivery in advance of commencement of any engagement in a ‘Statement of Work’. Prices are fixed for the agreed deliverables and should changes be required, these may incur changes to delivery costs. Payment for Project Based Engagements are agreed on a case-by-case basis, giving consideration to risk, contract value, client payment history, relationship longevity and duration.
