The Client delivers a shared pathology service across 5x NHS Trusts. The digital workflows across the network all flow through a single integration engine. That engine was significantly out of date at hardware and software and prone to repeated service outages directly impacting patient care. The issue was flagged as the highest impact on the...
Yorkshire GP practice needed to improve efficiency to cope with demand
Case Study: Reducing Avoidable Demand in a Yorkshire GP Practice Parkes Business Services has recently worked with a GP surgery in Yorkshire that was struggling to manage day-to-day demand. Pressure on the phone system had led to a high number of lost calls—patients abandoning calls after long waits. This created frustration for patients, damaged the practice’s...
Sunbeams Play (children’s services charity)
Children’s services charity needed a fundable business plan to unlock grant income and stabilise long-term operations.
Cigna: Navigating Global Pushback on Programme Governance
At Cigna, I was brought in as an Associate Director via Deloitte to design and implement a global programme governance framework. The initiative was a multi-year, $100m+ transformation aiming to consolidate Cigna’s disparate platforms into a single digital system spanning the US, Europe, and Asia-Pacific. The challenge? Different regions were already working with their preferred...
EST Change Framework
The EST Change framework highlights the need for 3 interdependent pillars for the establishment of sustainable change for any project relying on or impacting people i.e. engagement, solution and transition.
Enterprise Architecture strategy study for a Blood and Transplant Supply Chain
In early 2015, NHS Blood and Transplant (NHSBT) faced significant challenges due to an aging core IT system (“Pulse”) that supported its national blood supply chain. The system had become a risk due to its reliance on a single supplier and its limited ability to support modern digital capabilities. As part of a wider digital...
Establishing business case, benefits realisation and project governance
Product Director needed help to provide strategic and operational business decision support, ensuring that the future product roadmap was both strategically aligned and delivered benefits realisation internally and to customers, building a competitive moat and commercial revenue. There was a lack of strategic focus, evidence and objective based innovation Solution development was driven by personal...
Cyber Essentials Certification
Cyber Essentials is an effective, Government backed scheme. Deigned to help organisations, whatever the size, manage and employ security measures against a whole range of the most common cyber attacks.
Cyber Essentials Certification
Cyber Essentials is an effective, Government backed scheme. Deigned to help organisations, whatever the size, manage and employ security measures against a whole range of the most common cyber attacks.
