I worked within an industry of an IT solutions provider catering to B2B services, there was a demand from business users for a robust solution to efficiently duplicate client records and associated project documents. The goal was to accelerate the onboarding process for new clients with similar business model.
IoT Solutions for Energy Efficient Buildings
The client, a commercial real estate services company, was responsible for overseeing the leasing & operations of several large multi floored commercial building spaces spread across cities and zones. The client had expressed concerns about several issues in managing these geographically spread locations and more specifically on rising energy costs and also the need to...
Reinvigorating a dormant project
The client was losing money on an onboarding and risk management platform due to the complexity of its build. At some point the firm had built and Azure platform with the intention of building D365 applications, starting with a CRM system. The next stage was to transfer the legacy onboarding system into D365 and had...
‘We shot at you all day and there is no blood. It is a pleasure to work with you.’
I was tasked to step in to a major programme, (that was suffering ‘catastrophic commercial and delivery problems’), and to mobilise the set-up of a manufacturing production line and deployment capability. The issues involved: Over-commitments and subsequent failures. Lack of defined scope and direction. No commercial agreement in place resulting in spiralling costs and no...
Recover £100 million pound project from collapse
Public-private joint venture was close to litigation. Problems were unearthed, solved and project delivered. The joint venture was a major scientific facility. It involved one of the most ambitious automated built environments in Europe. I was asked to participate when the project was running nine months late and the parties were close to legal claims...
Developing innovation management strategy and systems in a major utility
I was contracted for 2 years to support innovation at a major utility. On arriving it became apparent there was a lot to do as the organisation had limited understanding of innovation and was focussed on adoption of pre market technologies under the banner (supporting invention), with little implementation or return.
Military grade national infrastructure resilience planning – Operation Brock
National highways client company instructed by government shareholder to accelerate plans for major resilience projects in Kent. Described as the most politically contentious projects of their time due to Brexit.
CX Mentoring
Sometimes a business is making great strides with Customer Experience but needs a little advice or a friendly ear. CX Mentoring helps you explore Customer Experience in your environment, developing ideas and plans. We can work 1-2-1 or in groups.
Sustaining Customer Experience
Two factors put your customer experience under pressure. 1) Customer expectations forever change. 2) As organisations grow, they divide into specialist teams (aka functions). These factors challenge your team and change the experience you deliver. While we offer CX Projects to boost Customer Experience, one off changes eventually become obsolete. So, we recommend clients embrace...
