Appointed to perform a chief of staff role for the CTO who needed to spend time with the Board and LT, focussing on how best to transition the organisation from a Publishing company to a Data company. The CTO was new in post and had inherited an IT function with a poor track record of...
Navigating Excellence: Surpassing financial targets in a constrained and complex product development landscape
In a critical transformation role, I held accountability for achieving a substantial $9 million annual EBITDA saving within the first year of a comprehensive three-year product development plan. This ambitious initiative spanned across 11 intricate workstreams.
Ringfence Information Fitness Assessment
Conduct a baseline, diagnostic assessment into all aspects of an organisation's information fitness to identify any gaps and associated options for improvement.
SME System Analysis | Operations | Security
A packaged Consulting Service for running a system-wide analysis of an organisation in relation to Information Security, Governance, Risk, Compliance and readiness assessment for future SOC 2 audits. It’s a SOW-based and fixed-price engagement tailored for SME organisations (20-500 people).
CX Mentoring
Sometimes a business is making great strides with Customer Experience but needs a little advice or a friendly ear. CX Mentoring helps you explore Customer Experience in your environment, developing ideas and plans. We can work 1-2-1 or in groups.
Sustaining Customer Experience
Two factors put your customer experience under pressure. 1) Customer expectations forever change. 2) As organisations grow, they divide into specialist teams (aka functions). These factors challenge your team and change the experience you deliver. While we offer CX Projects to boost Customer Experience, one off changes eventually become obsolete. So, we recommend clients embrace...
