Transforming Vodafone from a UK ‘Voice’ company to a Global Data focused Giant through Innovation and a ‘Hero Product’

Vodafone was a UK success story in Mobile Telecoms, and looked to expand its market reach Globally. In 1999, when I joined, the Global market expansion was indirectly progressed through partnership agreements with a German industrial conglomerate – Mannesmann. Every local Vodafone Mobile operator Partner. remained Independent and maintained its own Brand, Products and Commercial/operational...

Skills:

International markets Innovation Strategy innovation management Customer Success Voice of the Customer collaboration
Read more

Moving to empowered product teams

Puzzel, a European leader in Contact Centre technologies,  was experiencing a phase of rapid expansion, characterised by a series of strategic acquisitions. This period of growth, while presenting significant opportunities for market expansion and product diversification, also introduced complex challenges that threatened to impede operational efficiency and strategic agility. The primary issues identified were: Lack...

Skills:

product management agile coaching Business transformation
Read more

Operational change in a Creative agency setting

I was asked to join the board of a WPP owned creative / digital agency as their Creative Services Director responsible for production and ways of working in the agency.

Skills:

Business Change Management & Communication agile Business Model Design Business Operational Design
Read more

From overrunning by 400% to predictable delivery

When I joined the software company, there was significant frustration with Product Development. Projects were typically running 3 – 4x the original estimate and no software had been released for over a year.  This meant the business was investing £100,000’s a year and not gaining any return on that investment in the form of growth...

Read more

Streamlining B2B Data Duplication

I worked within an industry of an IT solutions provider catering to B2B services, there was a demand from business users for a robust solution to efficiently duplicate client records and associated project documents. The goal was to accelerate the onboarding process for new clients with similar business model.

Skills:

agile delivery Salesforce.com SalesForce Administration Agile Testing
Read more

Data Analytics Transformation Program

An IT services business was operating multiple operational support platforms across Sales and Marketing, Managed Services, Professional Services, Human Resources Management and Billing & Finance

Skills:

Data Analysis Management Information & KPI's
Read more

Large Scale CRM and ERP Transformation Programme

An IT managed service business specializing in data networks and hosting solutions needed to transition operations from multiple software tools to a single enterprise resource management platform to streamline business operations and facilitate growth.

Skills:

digital transformation Business Change Management & Communication business and it operational processes Business Case
Read more
1 2 3 9