Puzzel, a European leader in Contact Centre technologies, was experiencing a phase of rapid expansion, characterised by a series of strategic acquisitions. This period of growth, while presenting significant opportunities for market expansion and product diversification, also introduced complex challenges that threatened to impede operational efficiency and strategic agility. The primary issues identified were: Lack...
Operational change in a Creative agency setting
I was asked to join the board of a WPP owned creative / digital agency as their Creative Services Director responsible for production and ways of working in the agency.
From overrunning by 400% to predictable delivery
When I joined the software company, there was significant frustration with Product Development. Projects were typically running 3 – 4x the original estimate and no software had been released for over a year. This meant the business was investing £100,000’s a year and not gaining any return on that investment in the form of growth...
Streamlining B2B Data Duplication
I worked within an industry of an IT solutions provider catering to B2B services, there was a demand from business users for a robust solution to efficiently duplicate client records and associated project documents. The goal was to accelerate the onboarding process for new clients with similar business model.
Data Analytics Transformation Program
An IT services business was operating multiple operational support platforms across Sales and Marketing, Managed Services, Professional Services, Human Resources Management and Billing & Finance
Large Scale CRM and ERP Transformation Programme
An IT managed service business specializing in data networks and hosting solutions needed to transition operations from multiple software tools to a single enterprise resource management platform to streamline business operations and facilitate growth.
IT Services Business Transformation
An IT services business was struggling to grow sales and revenue to maximise shareholder value. It urgently needed to modernise its product portfolio and service capabilities to shift emphasis from its traditional project delivery to managed services to improve its recurring revenues ratio. This required a wholesale refresh of its “go to market” and operational...
Large Scale Data Centre Transformation Programme
A large IT services MSP had grown via acquisition, resulting in data centre footprints spanning 7 facilities across the UK. To realise synergy savings, a plan was devised to close 5 of these data centres and consolidate down to just 2 strategic facilities in London and Birmingham resulting in an annual operating saving of £2.5M.
MBA – Management Challenge with Fujitsu
In 2010, the cloud computing was very new concept in the market. Fujitsu asked me to develop a new strategic and marketing direction for this new business. The challenge to be addressed was how business needs to evolve to match the delivery of agile IT and furthermore how Fujitsu needs to develop its services offerings...
