Transforming work, conversations and culture with Kanban at Stockport Council

Providing services to 291,775 residents Central Government funding decreasing by 60% from 2010 – 2020 87% of residents already online and have a 24/7 expectation Committed to modernising how residents access council services Realisation that delivery practices must change to achieve this In late 2015 the council stood up #DigitalStockport and the Digital By Design...

Skills:

Agile implementation coaching and mentoring kanban Portfolio Management
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Addressing cross functional inefficiencies through business architecture, analysis and process improvement.

The clients executive team recognised that cross-cutting inefficiencies were impacting performance and success in achieving the Corporate Strategy. The organisation were going through a transformation, introducing a Target Operating Model (TOM) and Organisational Design (OD). They requested help identifying the inefficiencies and opportunities for improvement in the areas of Corporate Strategy and Governance & Assurance.

Skills:

Workshop facilitation Business Capability Modelling organisational transformation business analysis process mapping Gap Analysis TOM (Target Operating Model) Enterprise and Business Architecture stakeholder management
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Replacing outdated ICT (Information and Communications Technology) throughout business

The client is very safety-conscious, which results in a lot of resistance to change – we know what we do now is safe, and anything different represents a risk. This manifests in ICT – the attitude “if it ain’t broke, don’t fix it” means that servers, operating systems, networking equipment, databases and apps were all...

Skills:

Benefits Management Business Change Management & Communication Behavioural Change technology leadership
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UX and Service Design Consulting

End-to-end UX consulting from strategy, research, presenting, design, testing, measuring and reporting.

Delivery Skills:

service design UX UX Design UX Research business analysis Business Content Design Information Architecture Big Data CRM Digital Marketing Go to market strategy
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Scaled Agile Framework (SAFe®) Accredited Training Delivery

My client was spending an inordinate amount of money sending staff on public courses that were expensive.  General feedback from attending public courses was there was no relation or context to the candidates own business and ways of working.  Courses deemed as “poor value”.

Skills:

Agile coaching Agile implementation coaching and mentoring
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IdeaAlchemy: Transforming Raw Ideas into Golden Opportunities

IdeaAlchemy brings concepts to life, creating from initial idea into a fully operational proof-of-concept model, using research-backed methodologies to validate your vision, mitigate risks, and unlock investor interest

Delivery Skills:

user experience User Research prototype user centred design user journey User-centered Design Project Management Customer Relationship Management
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Agile Implementation and Coaching to UK Joint Biosecurity Centre (Covid19)

The Accelerated Capability Environment (ACE) is the UK Government Framework to solve fast changing digital and technological challenges facing national security agencies.   ACE brings together expertise from industry to innovate collaboratively and deliver front-line mission impact at pace. The environment was highly politically charged, necessitating rapid solutions and answers to life saving critical situations....

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Innovation for a technological consultancy

The client is a traditional technically based consultancy. The problem they had was that their offering was based on simply improving their customers operations by simply implementing new methods. Typically, helping the client to push their staff to achieve higher targets through efficiency and technology. This organisation realised that simply doing this often did not...

Skills:

innovation innovation management Design Thinking Systems Thinking for Service, Vanguard Trained organisation design Business transformation Management Development Behavioural Change Change
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