Migration, Separation & Cutover Leadership
Practical leadership of complex technology migrations and separations, coordinating dependencies, readiness and cutover through to operational handover.
Discovery, Planning & Delivery Assurance
Practical discovery and programme reviews to test assumptions, identify delivery gaps and establish a credible route forward.
Technology Programme & Transformation Leadership
Interim and fractional leadership to turn complex technology change into credible plans, coordinated delivery and controlled operational transition.
Built a SaaS platform to simplify document control and compliance
Project-led and compliance-sensitive businesses can accumulate large volumes of documents, evidence and operational records across different people, locations and systems. This creates practical problems around document control, finding the correct information, maintaining audit evidence and giving teams confidence that important records are properly managed. The opportunity was to turn document control from an administrative burden...
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Service resilience validation
The Client was a Tier-1 IT services provider delivering as prime to a UK central government department with a national footprint. The Client developed a Business Continuity plan and invested in a failover data centre but the incumbent supplier struggled to organise a representative failover test to validate the new investment.
CAE — Centre for Accessible Environments (part of Habinteg)
A national accessibility consultancy needed a stakeholder-grounded strategic report to refresh its direction and grow its impact and reach.
Telephony, CRM & Secure Payments Transformation (PSTN Exit & PCI DSS)
Bristol City Council operated a large, high-volume customer contact and telephony environment built on legacy PSTN-based infrastructure and Avaya platforms, tightly coupled with council-wide CRM and back-office finance systems. The national decommissioning of traditional PSTN telephony created a fixed, non-negotiable deadline to exit legacy services. At the same time, the council processed a significant volume...
Print & Mail Transformation – Digital MPS, Hybrid Mail & Enterprise Policy
The authority relied on a mission-critical Print and (physical) Mail service supporting over 6,000 staff and all frontline services. A strategic shift had been approved to move from a fragmented, paper-heavy model to a digitally enabled, outsourced service using managed print, digital mail, and a vendor-hosted SaaS platform. Although the contract was in place, delivery...
