Business improvement diagnostic

Diagnostic to understand your business, engage your people and identify key improvement areas.

Delivery Skills:

lean business process process improvement Value Stream Mapping (VSM) Operational Excellence Business transformation
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Product Owner – RegTech in Energy – an industry first!

An energy regulations company wanted to develop digital capabilities to better improve customer experience by making thousands of pages of regulatory content easier to find.

Skills:

Product Development Product Lifecycle Management product management Data Products Business Case Knowledge Management Commercial Strategy Commercial Management Business Strategy
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Enhancing Efficiency through Process Automation & Finance Transformation

A Financial Director (FD) of a large insurance company required a comprehensive evaluation of finance processes across the business. The aim was to identify areas for improvement and create a roadmap for implementing the recommended changes.

Skills:

Business Capability Modelling Gap Analysis process automation Accounts Payables Automation business analysis
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CX Mentoring

Sometimes a business is making great strides with Customer Experience but needs a little advice or a friendly ear. CX Mentoring helps you explore Customer Experience in your environment, developing ideas and plans. We can work 1-2-1 or in groups.

Delivery Skills:

customer experience coach
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Sustaining Customer Experience

Two factors put your customer experience under pressure. 1) Customer expectations forever change. 2) As organisations grow, they divide into specialist teams (aka functions). These factors challenge your team and change the experience you deliver. While we offer CX Projects to boost Customer Experience, one off changes eventually become obsolete. So, we recommend clients embrace...

Delivery Skills:

customer experience Business Strategy change management Project Management
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Customer Experience Projects

Sometimes our Customer Experience needs a boost, often when external factors create additional needs and expectations. A CX Project boosts your business when customers are less happy than they once were. Learn about CX while delivering tangible benefits with a CX Project.

Delivery Skills:

customer experience Business Change Management & Communication Project Management Benefits Management
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Customer Experience Workshops

CX workshops familiarise teams with CX Concepts while driving commitment to fix, improve or transform customer experience.

Delivery Skills:

customer experience Workshop facilitation
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