Situation: The parent company of a UK regional Bank wanted to divest the business, but had no growth story, a declining customer base, and seriously needed to modernise the business. They wanted to launch a new current account to attract a younger generation of customers.
UX and Service Design Consulting
End-to-end UX consulting from strategy, research, presenting, design, testing, measuring and reporting.
Data Analytics
The bank was assessing possibly security threats and raising incident tickets for threat assessment and allocating resources to remediate potential vulnerabilities and any potential cyber attacks. All processes relating to keep the bank safe from external and internal threats were manual. The bank was looking to reduce time from when the threats were identified to...
Strategic Overhaul: Reducing Complaints and Boosting Engagement in Banking
A commercial bank was experiencing a high volume of customer queries, leading to concerns about handling costs, potential loss of business, and possible regulatory issues due to suspected mis-selling.
IdeaAlchemy: Transforming Raw Ideas into Golden Opportunities
IdeaAlchemy brings concepts to life, creating from initial idea into a fully operational proof-of-concept model, using research-backed methodologies to validate your vision, mitigate risks, and unlock investor interest
Innovation for a technological consultancy
The client is a traditional technically based consultancy. The problem they had was that their offering was based on simply improving their customers operations by simply implementing new methods. Typically, helping the client to push their staff to achieve higher targets through efficiency and technology. This organisation realised that simply doing this often did not...
Business Transformation
Transformation from a regional or franchise model into a centralised structure, with a new operating model. Enables delivery of efficiencies of scale and cost savings, establishes standardisation and consistency for an improved customer experience when dealing with larger clients across geographies. Aligns skillsets and clarifies decision making and accountabilities.
If it isn’t written down, it doesn’t exist.
A telecoms organisation partnering with one of the largest IT companies, were engaged by a bank to deliver what was the world’s largest outsource agreement. The telecoms contract (value £100m), was due for renewal but despite significant time, investment and delivery resource spending, the telecoms organisation was consistently failing to deliver to the required standard.
Showing a global bank which cyber controls were most relevant to each business division, combining with gap analysis to drive business-focused remediation
A global bank with investment banking, asset management and wealth management arms had a high degree of scrutiny of its cybersecurity posture by regulators and external as well as internal auditors. Due to the complexity of the organisation and its technology there was a long list of compliance gaps when measured against any security framework...
Guiding a multi-year risk mitigation program across the finish line
A global bank had a number of risk and audit findings around technology change management, which collectively created the impression to regulators, investors and clients of an uncontrolled environment where things could and would go wrong. This impression was amplified by real-life incidents including a change-related outage that took ATMs in the bank’s home market...
