At Merlin Entertainments, I was tasked with improving the efficiency and performance of resort operations at a theme park in the UK. The company faced cost challenges, including pressures from the CFO and local wage inflation.
Make Money from Fragmented Cyber Security
Thomas Cook wanted to restablish the office of the CISO and deliver cost savings EBITDA improvement was the focus. The cyber security function had been completely disbanded some years before when the previous CISO was made redundant. Thomas Cook had undergone a series of ‘break and restructure’ moves which meant it’s focus had changed and...
Transformation Consultant and Interim Manager
Business consulting in Transformation through Operational Excellence, Lean & Six Sigma, Systems integration, Project Management and Advisory
AI impact on business strategy
Limetrack, a climate tech startup want to know how to integrate AI into their strategy to strengthen their proposition. If AI is included then what are the considerations to ensure success of the investment?
Foresight+Trend Intelligence about the Future of Home.Work.Leisure
Proven accurate, detailed foresight+trends informing Business, Brand, Marketing, Product Strategies to ensure perfect alignment with your customers future wants, needs and desires.
UX and Service Design Consulting
End-to-end UX consulting from strategy, research, presenting, design, testing, measuring and reporting.
Transforming the data platform for a leading travel services company
These days, almost all large, global businesses outsource their travel arrangements to a travel management company. Our client — let’s dub them TravelCo — is a world leader in this space. In an industry that continues to face many challenges, including overcoming a pandemic, and with demanding business travel customers to serve, TravelCo sees digital...
Digital Transformation for the RYA
Digital Vision and Roadmap 190919 v3 The Royal Yachting Assocation has been around since 1875 but had been loosing relevance, members and relevance. A key part of the issue was legacy tech, a lack of personalised / relevant content, poor data governance, a lack of automated processes and an absence of customer centricity, in a...
Sales transformation for hospitality staffing platform
The CEO needed an interim growth lead to support with a sales transformation in the build-up to peak demand season.