The client, a leading transport organisation needed change management support whilst replacing its Customer Relationship Management system, part of a wider £30m Customer Service Transformation Programme. I joined a year into the Programme, four months before the planned Go Live, with training having been delivered and testing was going through the final stages. To date,...
Creating a Digitally Transformed Business Organisation
The CIO of a Fortune 500 firm needed to ensure that his aggressive multimillion dollar investment into digital transformation would transform the technically agnostic business organisation into an effective digitally fluent group. The pandemic had forced this leading organisation to suddenly invest heavily in new digital tools to ensure business owners could be effective and...
Website Re-platform B2B & DTC
Headed up the companies eCommerce team. Identified that the current websites & platform were not aligned to our competitors (eg not mobile first, headless or cloud) nor business vision (international). I could compare our current website to an old vintage car, will get you there eventually but time, energy in maintaining and cash invested isn’t...
B-Corp Certification
Having created, communicated and developed the companies brand strategy one particular value I was passionate about was around “caring about our people and the world we live in” to underpin this value I setup our own Sustainability committee along with a dedicated resource hub on our website for comms purposes. Having established a team and...
Relocation of Distribution Centre
Led the strategic decision to purchase a distribution center in Milton Keynes due to profitability and cash liquidity.
Tracking bespoke product pallets helps with contract renegotiation
The logistics function of a large manufacturer was seeing a drop in the return of bespoke-made pallets for a particular global client. These pallets were expensive to produce and the agreement with the client was that after the products had been delivered, the pallets were sent back to the manufacturer immediately so they could be...
Cybility’s virtual Chief Information Security Officer (vCISO)
Get trusted security leadership with a dedicated virtual CISO to guide your strategy and operations. Our retained engagement offers tailored expertise when you need it.
Revamping Inventory Management: A Digital Transformation Journey Yielding £400m in Savings
Engaged as a systems integrator on the Control Period’s IT Framework, the company was tasked with the Order and Inventory Management Portfolio of a nationwide spare parts supply management system.
Overcoming Resistance to Change
A shipping company, operating ~200 vessels worldwide, in desperate need to replace redundant legacy technology. Prior introduction of new systems and process improvement failed. Operational Directors fiercely resistant to change.
