Puzzel, a European leader in Contact Centre technologies, was experiencing a phase of rapid expansion, characterised by a series of strategic acquisitions. This period of growth, while presenting significant opportunities for market expansion and product diversification, also introduced complex challenges that threatened to impede operational efficiency and strategic agility. The primary issues identified were: Lack...
Foresight+Trend Intelligence about the Future of Home.Work.Leisure
Proven accurate, detailed foresight+trends informing Business, Brand, Marketing, Product Strategies to ensure perfect alignment with your customers future wants, needs and desires.
Streamlining B2B Data Duplication
I worked within an industry of an IT solutions provider catering to B2B services, there was a demand from business users for a robust solution to efficiently duplicate client records and associated project documents. The goal was to accelerate the onboarding process for new clients with similar business model.
Global Finance Transformation enabled by SAP S/4 HANA implementation
This major Consulting Firm undertook a programme to further transform their finance function: improving financial controls; freeing up capacity; elevating Finance colleagues to focus on better business partnering and providing insight to the business.
UX and Service Design Consulting
End-to-end UX consulting from strategy, research, presenting, design, testing, measuring and reporting.
Cultivating a United Culture
The group introduced a new culture of empowerment, inclusion, and a growth mindset, and wanted each division to embed these values across its employees, so they would become integral to every employee’s daily experience.
Navigating Excellence: Surpassing financial targets in a constrained and complex product development landscape
In a critical transformation role, I held accountability for achieving a substantial $9 million annual EBITDA saving within the first year of a comprehensive three-year product development plan. This ambitious initiative spanned across 11 intricate workstreams.
Building Trust to deliver at pace
I led a Digital Transformation programme that transitioned 40+ markets to a new platform in just 5 months. The success of this endeavour was crucial as it underpinned our entire business revenue, amounting to a substantial $250 million.
