Create more loyal profitable customers

Sedex, a membership organisation focused on sustainable business and supply chain accountability, struggled to differentiate the needs of various customer segments. This hindered their ability to tailor service offerings and delivery. Their sporadic attempts at obtaining customer feedback were not operationalised, and while they desired a Customer Experience (CX) plan, its alignment with business goals...

Skills:

B2B business and it operational processes Business Case Business Change Management & Communication consulting customer experience strategy Customer Personalisation Delivery management digital transformation Operational Excellence
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Relocation of Distribution Centre

Led the strategic decision to purchase a distribution center in Milton Keynes due to profitability and cash liquidity.

Skills:

Business & Operational Analysis business and it operational processes Business Strategy Cost Optimization Financial Management
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IoT Solutions for Energy Efficient Buildings

The client, a commercial real estate services company, was responsible for overseeing the leasing & operations of several large multi floored commercial building spaces spread across cities and zones. The client had expressed concerns about several issues in managing these geographically spread locations and more specifically on rising energy costs and also the need to...

Skills:

Industrial IoT ESG 3rd party & Open Data Acquisition Concept Development CTO
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Real Estate investment in India

The challenge was to hedge real estate investments and be part of the fastest growing ecomony without taking huge risks. This was a 3 year project. Target market being India and Project size of £1 million.  

Skills:

Indian offshoring
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Custom Software As A Service

We can even host & run your custom software you / we developed for you as a service. A custom SaaS so that you don’t have to worry about anything combining Software development, infrastructure & hosting, and support together.

Delivery Skills:

ITIL Product Development product management Customer Service Management
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