Transformation of DataCash to secure $500M acquisition by MasterCard

DataCash, a UK pioneer in eCommerce payments and fraud prevention had expanded through multiple acquisitions without integrating them technically or commercially. There was a large Sales team without a clear idea of what services could actually be sold, and whether they could actually be delivered and scaled live to customers. There were instances of mis-selling,...

Skills:

agile delivery innovation International markets FinTech Growth Strategy Mergers & Acquisitions Creating Teams collaboration stakeholder management Customer Success Voice of the Customer
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Accelerating compliance programme delivery from 6 months planned to 6 Weeks to live

My Client sought entry to the Open Banking ‘Confirmation of Payee Responder’ market in the UK and was advised on my First day in role by Pay UK that their deadline to complete technical compliance was now within 6 weeks rather than within 6 Months! Every one in the company assumed that this was impossible...

Skills:

agile delivery Business transformation technology leadership collaboration IT Strategic Planning
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Transformation of HSBC Global App to grow 400%+ and win awards

HSBC had only one Global Corporate/Business App – HSBCnet Mobile – but a multitude of local Apps, all requiring their own technical, operational and commercial resources, and completely inconsistent. The Global App was available in 15 smaller markets, but excluded from the key markets – The UK, The US, China, Hong Kong, France and Germany....

Skills:

digital transformation stakeholder management Innovation Strategy technology leadership customer experience Customer Success Voice of the Customer Sales Enablement user experience agile transformation
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Create more loyal profitable customers

Sedex, a membership organisation focused on sustainable business and supply chain accountability, struggled to differentiate the needs of various customer segments. This hindered their ability to tailor service offerings and delivery. Their sporadic attempts at obtaining customer feedback were not operationalised, and while they desired a Customer Experience (CX) plan, its alignment with business goals...

Skills:

B2B business and it operational processes Business Case Business Change Management & Communication consulting customer experience strategy Customer Personalisation Delivery management digital transformation Operational Excellence
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Design, build, and launch of UK’s first mobile-first bank

Situation: The parent company of a UK regional Bank wanted to divest the business, but had no growth story, a declining customer base, and seriously needed to modernise the business. They wanted to launch a new current account to attract a younger generation of customers.

Skills:

Value Proposition Design agile delivery customer experience strategy Co-creation Business Case Qualitative Research User Research user requirements Business Model Design
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UX and Service Design Consulting

End-to-end UX consulting from strategy, research, presenting, design, testing, measuring and reporting.

Delivery Skills:

service design UX UX Design UX Research business analysis Business Content Design Information Architecture Big Data CRM Digital Marketing Go to market strategy
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