UX and Service Design Consulting
Service Summary
End-to-end UX consulting from strategy, research, presenting, design, testing, measuring and reporting.
Typical Benefits
Many UX and service design roles are defined by the process alone as a crude response to finding a solution. By taking a high level over view and understanding the financial and time costs of each process, efficiency can be built in to any solution to create a more rapid and/or more efficient response for end clients.
Overview
Typically an initial engagement is a short meeting to discuss the problem statement. Tools such as business model canvasses can be used to help guide clients through to a well defined problem statement. A strategic report is then built to define out the problems and resources available in each area. These are typically (but not exclusively):
- The platform
- The audience / userbase
- The content
- The business requirements
Timelines are often short (1-2 weeks) whilst the size of the problem is defined.
Our Requirements of You
Ensuring the readiness of end clients in their approach to solution design.
Our Commitments to You
A set of well defined tools and their effectiveness is guaranteed. From Service Mapping to a multitude of design frameworks, they are all well understood and used as is. We will never simply throw process at a problem in the hope of it working. The correct tools are only used when needed. This keeps the process agile, lean and efficient.
Deliverables
A strategic report in PDF format.
Available Service Engagement Models
*This service may be engaged via multiple engagement model options to provide maximum flexibility.
Project Based Engagement
Project based engagements operate on the basis of agreeing work and any outcomes or milestones for delivery in advance of commencement of any engagement in a ‘Statement of Work’. Prices are fixed for the agreed deliverables and should changes be required, these may incur changes to delivery costs. Payment for Project Based Engagements are agreed on a case-by-case basis, giving consideration to risk, contract value, client payment history, relationship longevity and duration.
Subscription Service
A HiveMind Subscription Service enables clients to flexibly engage with HiveMind Expert(s) in line with the subscription purchased. Subscriptions typically run for 12, 24 or 36 months or can also be arranged on a rolling 6 monthly basis. Subscriptions for 6 or 12 months are billed at the commencement of service, with billing for 24 or 36 month contracts taking place on the annual anniversary of subscription commencement.
