UX and Service Design Consulting

End-to-end UX consulting from strategy, research, presenting, design, testing, measuring and reporting.

Delivery Skills:

service design UX UX Design UX Research business analysis Business Content Design Information Architecture Big Data CRM Digital Marketing Go to market strategy
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IdeaAlchemy: Transforming Raw Ideas into Golden Opportunities

IdeaAlchemy brings concepts to life, creating from initial idea into a fully operational proof-of-concept model, using research-backed methodologies to validate your vision, mitigate risks, and unlock investor interest

Delivery Skills:

user experience User Research prototype user centred design user journey User-centered Design Project Management Customer Relationship Management
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Innovation for a technological consultancy

The client is a traditional technically based consultancy. The problem they had was that their offering was based on simply improving their customers operations by simply implementing new methods. Typically, helping the client to push their staff to achieve higher targets through efficiency and technology. This organisation realised that simply doing this often did not...

Skills:

innovation innovation management Design Thinking Systems Thinking for Service, Vanguard Trained organisation design Business transformation Management Development Behavioural Change Change
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Transforming Retail through Technology Innovation: Empowering Flexible Products and Regulatory Compliance

A top 10 UK clothing and footwear digital retailer with a Home proposition sought to revolutionize their credit platform and explore the possibility of building their own. Their existing credit business was not aligned with market standards and faced regulatory challenges, particularly regarding 28-day statement cycles. Additionally, the client aimed to deliver a credit proposition...

Skills:

Design Thinking Business Strategy change strategy customer experience strategy digital strategy Go to market strategy Strategic Alliances people strategy Strategy Execution IT Strategic Planning Technology Strategy Enterprise IT Governance Project governance compliance CXO Advisory
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Creation of Category Strategy for Specialist Medical Device Services

Sterilisation services had been in place since the inception of the medical device product and had not been market tested. The initial agreement was agreed when the medical device was first introduced to the market and it was unknown whether the level of service or pricing was still competitive in the market or if there...

Skills:

Commercial Strategy Procurement Strategic Planning
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Digital Transformation of Financial Planning and Analysis FP&A System

We had mentoring engagement to conduct a business turnaround, and provided techniques to reshape and revitalize the business. We collaborated with CEO and the executive team to make decisions regarding company’s financial strategy and operations; led profitability enhancement and major cost rationalization program with strong experience in an integrated systems environment; delivered financial system enhancements...

Skills:

business and it operational processes
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