STAR Stories Indi

Large-Scale Transformation

At EBRD, the firm’s master client data system was fragmented, leading to duplication, inefficiencies, and operational risk across multiple teams.

Skills:

Project Management Business & Operational Analysis
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BI Stabilisation

At Wittur Group, a multi-country BI transformation had stalled: planning benefits were not materialising because fragmented data sources and local experience — subsidiary Excel models versus central and local BI systems — were preventing a coherent single source of truth.

Skills:

oracle application development ETL data flows Business & Operational Analysis Finance Reporting
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Wittmann PSI Penta — First ERP Installation in Turkey

Wittmann Group mandated the first-ever PSI Penta ERP installation in Turkey — a true greenfield with no local precedent, no reference group, and a workforce that had never operated on a unified enterprise system.

Skills:

ERP business change Business Change Management & Communication Stakeholder Engagement training BI ITIL Expert business and it operational processes infrastructure Consultancy
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United two clashing teams, implemented CRM and stabilised a stressed digital care function

At Lush, two separate departments with very different microcultures had been merged to form a new digital customer care team. On paper they were “one team”; in reality they were under-resourced, overrun with emails and calls, and still acting like two separate groups. They were working out of a shared Gmail inbox, with no proper...

Skills:

CRM Systems Leadership Coaching analytics Report Design Resource Management
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Rebuilt ISO 9001 from scratch and passed external & client audits

When I picked up ISO 9001, the accreditation had expired and, due to a falling-out with the previous ISO owner (a former employee), most of the ISO documentation had been wiped. We had existing key clients who required ISO 9001 and more key clients onboarding who also expected it. Processes were being followed loosely, but...

Skills:

ISO 9001:2015 Quality Management System consultancy
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