Test MC situation
STAR Stories Indi
CRM needed to save Onboarding time
A small accountancy firm were finding that onboarding new Clients were taking a lot of administration and time. This included creating unique documents for each new Client, depending on the accountancy services they requested and a list of tasks that were required.
A CRM Tailored to our needs
As Ship Shape World grew from small beginnings, it now needed a central system where all the customer data can be accessed by the whole team. Currently, the Sales team were using spreadsheets to call customers so could not share or store information like Quotes and Tickets. Follow up calls were also missed as there...
Cultivating a United Culture
The group introduced a new culture of empowerment, inclusion, and a growth mindset, and wanted each division to embed these values across its employees, so they would become integral to every employee’s daily experience.
Navigating Excellence: Surpassing financial targets in a constrained and complex product development landscape
In a critical transformation role, I held accountability for achieving a substantial $9 million annual EBITDA saving within the first year of a comprehensive three-year product development plan. This ambitious initiative spanned across 11 intricate workstreams.
Building Trust to deliver at pace
I led a Digital Transformation programme that transitioned 40+ markets to a new platform in just 5 months. The success of this endeavour was crucial as it underpinned our entire business revenue, amounting to a substantial $250 million.
Enhancing Healthcare Services: A User-Centred Digital Transformation Journey
In an era marked by rapid technological advancements, it’s no surprise that even organisations dedicated to public health and quality assurance are embracing digital transformation. The Care Quality Commission (CQC), a regulatory body overseeing healthcare standards, embarked on a transformative journey driven by technology. However, they soon realised that technology alone was not enough to...
Manufacturing transformation delivers 10% OEE and cultural revolution in year 1!
An FMCG factory suffered stagnant performance and rising costs despite multiple interventions over many years, and desperately needed a step-change in performance. Automation was in place through past investments but capital was no longer available for major technology upgrades. Skills were concentrated in the few technicians but the general operator population was low-skilled due to...
