Service resilience validation
The Situation
The Client was a Tier-1 IT services provider delivering as prime to a UK central government department with a national footprint.
The Client developed a Business Continuity plan and invested in a failover data centre but the incumbent supplier struggled to organise a representative failover test to validate the new investment.
The Task
The Client increased the impact rating for the risk on the national critical services register and sought outside help.
The Action / Approach
We resolved this issue by systematically quantifying the core business continuity services and representing them in a controlled test harness to demonstrate the effectiveness of the new data centre. We delivered the work on a 24hr cycle from Friday evening to Monday morning, gaining 8x 8hr periods across the window.
The Result
By some coincidence, one of the client’s live data centres suffered a major incident within 4 weeks of the failover over test, demanding a live invocation of the business continuity plan. Fortunately our recent experience in testing the new data centre assured a successful outcome for this incident.
