An IT services business was struggling to grow sales and revenue to maximise shareholder value. It urgently needed to modernise its product portfolio and service capabilities to shift emphasis from its traditional project delivery to managed services to improve its recurring revenues ratio. This required a wholesale refresh of its “go to market” and operational...
STAR Stories Indi
Large Scale Data Centre Transformation Programme
A large IT services MSP had grown via acquisition, resulting in data centre footprints spanning 7 facilities across the UK. To realise synergy savings, a plan was devised to close 5 of these data centres and consolidate down to just 2 strategic facilities in London and Birmingham resulting in an annual operating saving of £2.5M.
Providing product clarity and direction through business capability modelling, analysis and innovation.
Client executives and trustees were struggling to understand the objectives and product direction of a proposed ‘participatory model’ and customer experience, despite considerable investment and supporter research. Impacting buy-in for a business and digital transformation that would help modernise the organisation. The programme had been running for 5 years (through the pandemic), at considerable expense,...
MBA – Management Challenge with Fujitsu
In 2010, the cloud computing was very new concept in the market. Fujitsu asked me to develop a new strategic and marketing direction for this new business. The challenge to be addressed was how business needs to evolve to match the delivery of agile IT and furthermore how Fujitsu needs to develop its services offerings...
Digital Transformation – SAP implementation
Implement SAP to integrate all end-to end business functions and have live information on all aspects of the business.
Delivery and Operations Manager and SaaS ERP implementation
Joined Satellite communication and teleport services as part of start-up management team. Reduce operations and delivery cost and increase profit.
Change Readiness Diagnostic & Plan (Prosci Methodology)
Worked as Change Advisor/Consultant for a SaaS company that provides profit and margin improvement software to manufacturing companies with complex product portfolios. For the software to be utilised effectively, it required a significant amount of behaviour change by the Sales organisation as the way customers were segmented was very different and the emphasis shifted from...
Addressing cross functional inefficiencies through business architecture, analysis and process improvement.
The clients executive team recognised that cross-cutting inefficiencies were impacting performance and success in achieving the Corporate Strategy. The organisation were going through a transformation, introducing a Target Operating Model (TOM) and Organisational Design (OD). They requested help identifying the inefficiencies and opportunities for improvement in the areas of Corporate Strategy and Governance & Assurance.
Replacing outdated ICT (Information and Communications Technology) throughout business
The client is very safety-conscious, which results in a lot of resistance to change – we know what we do now is safe, and anything different represents a risk. This manifests in ICT – the attitude “if it ain’t broke, don’t fix it” means that servers, operating systems, networking equipment, databases and apps were all...
CIO
London based consultancy distributing FMCG products, operates in Europe and Africa and exclusive distributor for BAT (British American Tobacco) in Nigeria. Greenfield project – Focused on creating and delivering an IT strategy with business solutions architecture, underpinning rapidly business expansion plans. Difficult working environment in Africa, right skills set of employees, IT and communication infrastructure,...
