Brought in by Chief Digital Officer for Europe to improve collaboration effectiveness for the senior technical team
STAR Stories Indi
Operational change in a Creative agency setting
I was asked to join the board of a WPP owned creative / digital agency as their Creative Services Director responsible for production and ways of working in the agency.
Digital transformation of Audi Cam into an eCommerce platform
The Managing Director of Volkswagen Group UK instructed the Audi retail network to offer customers the choice to spread the cost of any vehicle repair work across a number of interest-free instalments or to pay straight away if preferred and with or without pre-agreed costs, directly within their personalised Audi Cam. These options built on...
From overrunning by 400% to predictable delivery
When I joined the software company, there was significant frustration with Product Development. Projects were typically running 3 – 4x the original estimate and no software had been released for over a year. This meant the business was investing £100,000’s a year and not gaining any return on that investment in the form of growth...
Transforming Healthcare Relationship Management Using salesforce CRM
This project aims to deliver an imperative way to streamline patient management processes. The Organization decides to leverage Salesforce Service Cloud to enhance patient engagement and build a comprehensive dashboard for tracking patient appointments. Some of the major problems that bore the solution was to Identify challenges in patient management within the healthcare industry, including...
Streamlining B2B Data Duplication
I worked within an industry of an IT solutions provider catering to B2B services, there was a demand from business users for a robust solution to efficiently duplicate client records and associated project documents. The goal was to accelerate the onboarding process for new clients with similar business model.
Data Analytics Transformation Program
An IT services business was operating multiple operational support platforms across Sales and Marketing, Managed Services, Professional Services, Human Resources Management and Billing & Finance
Large Scale CRM and ERP Transformation Programme
An IT managed service business specializing in data networks and hosting solutions needed to transition operations from multiple software tools to a single enterprise resource management platform to streamline business operations and facilitate growth.
