A global speciality pharma in rare disease (£180M turnover) had committed to an ERP transformation programme and the CFO appointed me to lead the build-buy decision. The organisation was operating through a complex contract-led manufacturing and 3PL distribution network, with disconnected spreadsheets serving as the primary mechanism for stock visibility, supplier performance tracking and demand...
STAR Stories Indi
Service resilience validation
The Client was a Tier-1 IT services provider delivering as prime to a UK central government department with a national footprint. The Client developed a Business Continuity plan and invested in a failover data centre but the incumbent supplier struggled to organise a representative failover test to validate the new investment.
Laboratory startup and operations
The Client was instructed by the DHSC to create a new high capacity, high throughput qPCR diagnostics laboratory as part of the national response to the Covid pandemic. We were assigned to head the PMO for the startup new laboratory build structuring delivery across Estates, Logistics, Systems, People, Clinical. Deloitte were onboard as prime service...
IT integration platform upgrade
The Client delivers a shared pathology service across 5x NHS Trusts. The digital workflows across the network all flow through a single integration engine. That engine was significantly out of date at hardware and software and prone to repeated service outages directly impacting patient care. The issue was flagged as the highest impact on the...
Field of Joy (Norfolk Community Foundation Good for Good Skills Exchange)
Norfolk social smallholding needed a five-year strategic growth plan to unlock funding and scale wellbeing impact across the local community.
CAE — Centre for Accessible Environments (part of Habinteg)
A national accessibility consultancy needed a stakeholder-grounded strategic report to refresh its direction and grow its impact and reach.
Tickled Gin
The founder of a new artisan gin brand needed an investor-grade pitch deck to secure funding and launch the business.
Reeve Social Media
The founder of a young social media agency needed a strategic catalyst to land enterprise-scale clients and unlock the next stage of growth.
Yorkshire GP practice needed to improve efficiency to cope with demand
Case Study: Reducing Avoidable Demand in a Yorkshire GP Practice Parkes Business Services has recently worked with a GP surgery in Yorkshire that was struggling to manage day-to-day demand. Pressure on the phone system had led to a high number of lost calls—patients abandoning calls after long waits. This created frustration for patients, damaged the practice’s...
Building a Production ML Prediction Engine with Bayesian Evaluation and CLV Tracking
A predictive decision engine project required a robust, production-grade ML system capable of generating probabilistic outputs against real-world outcomes, held to strict commercial performance standards. The system needed to move beyond simple model accuracy metrics to demonstrate genuine predictive edge measured in financial terms.
