Business Transformation
Service Summary
Transformation from a regional or franchise model into a centralised structure, with a new operating model. Enables delivery of efficiencies of scale and cost savings, establishes standardisation and consistency for an improved customer experience when dealing with larger clients across geographies. Aligns skillsets and clarifies decision making and accountabilities.
Typical Benefits
- Centralisation of services resulting in significant cost savings, increased breadth and depth of expertise and much improved customer experience.
- Improved technical and process integration; agreement on standards and approach, and simplification of coding languages.
- Development of consistency in structures, allowing reuse, and building on existing code saving significant costs and much reduced reliance on contractors.
- Improved clarity and focus on the strengths of the team and how this relates to the overall strategy and fit within the overall eco-system.
- Improved accountability and flexibility within the team with a renewed commitment to the aims of the organisation.
- Clarity on skillsets required, internal development opportunities and career paths.
- Effective delivery against financial targets to have a year on year benefit.
Overview
We engage with the sponsor and their team to understand the aims of the transformation, the scope and timelines. Based on this, we embark on a Discovery phase and from this, we jointly develop the Design Principles that clearly state the ambition of the programme and any boundaries. This serves as a guide for decision making and agreeing trade- offs throughout the programme, as well as providing a measure for assessing how effective the transformation has been.
- Identified critical areas of value and opportunities to exploit them
- Enhanced business capability through resilience, agility and adaptability
- Refined definition of current state, desired future state, and how to get there
- Created an internal network of ‘champions’ or ‘transformers’
- Reduced complexity and created simplicity
- Reduced the impact of siloes
- Clarified accountabilities
- Avoid losing key people by reskilling and retraining
- Reduce risk of delivering incompatible or incomplete solutions
- Reduce time wasted to deliver value, with prioritised delivery of the right things at the right time
Our Requirements of You
Ensuring an executive sponsor from your organisation is allocated to the engagement, communicates the rationale behind it and signs off any ‘Terms of Reference’.
Assisting in all possible ways to ensure that a contract, (and confidentiality agreement where necessary) is in place, in advance of any work commencing.
Ensuring all support is in place and access is granted for all and any required data, processes, policies, meeting rooms and nominated resources to enable successful delivery of the engagement.
Ensuring sponsor availability within the agreed timeline, to resolve any significant issues that may impact the timely completion of the engagement, if not resolved in a timely manner.
Our Commitments to You
Provide a bespoke solution that takes into account your particular circumstances, business context and readiness to change
Provide support throughout the programme using our Subject Matter Experts
Provide high quality deliverables in a timely manner and in line with agreements upon engagement with the client [Any changes to this will be mutually agreed in writing, in advance, between all involved parties]
Provide deep insights and genuine value-add in all possible areas throughout the engagement
Provide progress updates and feedback at regular intervals, agreed in advance or at the engagement ‘kick off session’
Deliverables
Analysis of the As Is Business Model
Engagement, workshopping and exploration of To Be options
Design of the future Business Model
Engagement and communication across the organisation to develop improvements to the design, ensure the issues are resolved and the strengths are retained
Implementation of the new Business Mode
Manage communications, develop and run process for people placement and recruitment as required
Available Service Engagement Model
Project Based Engagement
Project based engagements operate on the basis of agreeing work and any outcomes or milestones for delivery in advance of commencement of any engagement in a ‘Statement of Work’. Prices are fixed for the agreed deliverables and should changes be required, these may incur changes to delivery costs. Payment for Project Based Engagements are agreed on a case-by-case basis, giving consideration to risk, contract value, client payment history, relationship longevity and duration.
Focus In On: Responsible for Digital Business Transformation
New Areas of Value:
Improved business agility and ability to rapidly respond to change and opportunity
Digital transformation that drives, moves and resets the organisation’s vision
Direct positive impact on internal and external customer satisfaction
More consistent and sustainable profitability and business growth
Creating a culture of involvement, empowerment and connection to the business
Effective delivery against financial targets
Improvements around:
Lack of process and technical integration strategy making the overall solution less efficient
Unclear and siloed business strategy leading to misaligned goals across the organisation that conflict with transformation
Lack of clarity around existing operating model, internal business ecosystem or cross-functional teams
Lack of exec sponsorship and ownership
Lack of availability of the right people at the right time across both business and technology areas
Cynicism, lack of buy-in and resistance to change
Lack of transformation, change and agility mindset in leadership
