EE were experiencing network performance issues during integration which were increasing churn.
Turning around an underperforming PMO team
SHL’s Digital PMO team were being set up to fail; under-resourced, low on motivation and with ill-defined roles that were not appreciated by the wider organisation.
Business Development and Revenue Growth in Aftermarkets
A well-known manufacturer of household appliances wanted to increase its sales of insurance to protect customers against the cost of breakdown or accidental damage. In so doing, it planned to increase its aftermarket revenues and better leverage its investment in its-house repair network.
Turning around Kolkata edition of The Asian Age
Kolkata edition the flagship edition of The Asian Age in troubled waters in transit from One franchisee to another. The Asian Age created history in India for one of the fastest growth by a newspaper. One of the key reason for its rapid spread and growth was its franchisee module. An unheard of concept in...
Customer Centricity and Quality Standards in Contact Centre Operations
A global leader in electrical heating and ventilation solutions was transforming its contact centre operations to provide a consistently high standard of contact handling matched to customer and business needs. As part of this transformation, it remapped its customer journeys and implemented a contact centre quality assurance system.
Delivered the transformation & migration of 15 business critical IT systems across multiple sites into central virtualised co-located data centres incl. improving business processes & system upgrades
London Ambulance’s business-critical systems were hosted across multiple sites of varying quality, security & costs; also, a number of the systems were not up to date In line with the IT strategy a co-located data centre hosting solution was procured from BT Global services into which these systems would be migrated
Led the identification, design & procurement of IT solutions & technology to support London Ambulance services at the 2012 London Olympics
As part of the emergency services provision for the Olympics London Ambulance were required to provide staff, equipment & services to deliver accident, emergency & ambulance provision These services were to be provided in controls rooms at the main Olympic sites, within vehicles at main & other sites as well as key viewing areas where...
Delivered the transformation, migration & integration of IT services, systems & solutions from acquired Pentax Camera company into Ricoh Europe & local national Ricoh organisations
Ricoh Europe acquired the Pentax Camera part of the Pentax organisation based in Germany, France, Switzerland & UK Following the acquisition all IT services & solutions were to be integrated into the Ricoh Group
Delivered the transformation, migration & integration of IT services, systems & solutions from acquired German IT services company into Ricoh Europe & local Ricoh Germany organisations
Ricoh Europe acquired the ADA-Das IT services organisation based in Germany Following the acquisition all IT services & solutions were to be integrated into the Ricoh Group
Delivered business function, service & process improvements with cost savings within an organisation wide Digital Transformation programme
Croydon council setup an organisation wide Digital Transformation programme to deliver service improvements & cost savings via effective use of Digital/IT services & solutions The scope was to identify & deliver service improvements & savings across all business functions
