Led the identification, design & procurement of IT solutions & technology to support London Ambulance services at the 2012 London Olympics
The Situation
- As part of the emergency services provision for the Olympics London Ambulance were required to provide staff, equipment & services to deliver accident, emergency & ambulance provision
- These services were to be provided in controls rooms at the main Olympic sites, within vehicles at main & other sites as well as key viewing areas where spectators were expected
The Task
- Identify & design IT solutions & services to enable & support the above business services across all Olympic sites incl. control rooms, vehicles & staff
- Recommend procurement options to deliver the above IT solutions & services
The Action / Approach
- Established programme, project & delivery structures & governance
- Worked closely with internal Olympics & Healthcare teams to collate info on business services, solutions & needs for staff at Olympic sites, in vehicles, & in control rooms across London
- Managed internal IT teams to identify & design IT & technology solutions to enable provision of the above business services; worked with internal Procurement teams to identify procurement options for the IT solutions
- Generated business cases with recommendations for the IT & technology solutions delivery incl. procurement options, costs, & benefits to internal Management teams
- Held regular meetings with other emergency services providers (Police, Fire) & Olympics teams to understand & align IT services provisions incl. service dependencies
The Result
- Produced a list of IT solution & service requirements to enable staff, vehicle, radio & control room operations at Olympic sites
- Produced business cases with solution options, costs/benefits & recommendations on procurement options to fulfil IT solution & service requirements
- Ensured that all IT solutions & services aligned with London Ambulance services & governance, London Olympics regulations, & could interface with other emergency service providers
Focus In On: Responsible for Project and Programme Delivery
New Areas of Value:
Increased credibility with and confidence from across the business
Higher delivery efficiency and effectiveness from clarity around process performance
Improved project estimation and delivery capability (right first time)
Improved customer and colleague service and satisfaction
Greater acceptance of change – quicker to implement new changes
Improvements around:
Weak project prioritisation, approval, compliance and sponsorship
Lack of appropriate collaboration tools and ways of working
Lack of subject matter expertise and experience
Lack of clarity or understanding on operational readiness requirements
Disruption from business restructure or reprioritisations
