Delivered the transformation, migration & integration of IT services, systems & solutions from acquired German IT services company into Ricoh Europe & local Ricoh Germany organisations
The Situation
- Ricoh Europe acquired the ADA-Das IT services organisation based in Germany
- Following the acquisition all IT services & solutions were to be integrated into the Ricoh Group
The Task
- Integrate front-end IT services & solutions into the Ricoh Germany organisations incl. deliver system updates where required
- Migrate the main back-end SAP system (5 environments, 55 servers) from Germany to the Ricoh Europe group centralised data centres based in the UK incl. system updates where required
The Action / Approach
- Established programme, project & delivery structures & governance
- Worked closely with ADA-Das & Ricoh Germany teams to scope, prioritise, plan & migrate ADA-Das front-end IT services & solutions into Ricoh Germany IT services & solutions
- Worked closely with ADA-Das & Ricoh Europe teams along with UK data centre service providers (TATA, Infosys) to scope, prioritise, plan, communicate & migrate the SAP systems from Germany to UK data centres with system updates
- Managed design, procurement & setup of infrastructure solutions in UK data centres to host migrated systems, solutions & data; generated business cases & solution options/costs
- Worked with ADA-Das IT team to decommission previous unneeded infrastructure
The Result
- All front-end IT systems & solutions, along with system updates, were migrated & integrated to the national Ricoh Germany organisation
- The migration to newer, improved IT services & solutions combined with upgraded business processes led to increases in IT service delivery of up to 25% across various IT functions
- The back-end SAP systems were migrated to the Ricoh Europe UK data centres; these were the first SAP systems to be hosted & managed by Ricoh Europe
- The reduction of physical servers with newer, more powerful virtualised servers combined with the removal of current server environment & support services led to cost savings of £0.85m
- Integrated a largely informal ADA-Das into formal Ricoh IT Support, Managed services & Change processes
Focus In On: Responsible for Project and Programme Delivery
New Areas of Value:
Ability to clearly demonstrate value to the business
Increased credibility with and confidence from across the business
Higher delivery efficiency and effectiveness from clarity around process performance
Improved project estimation and delivery capability (right first time)
Improved customer and colleague service and satisfaction
Greater acceptance of change – quicker to implement new changes
Better support of business directives
Improvements around:
Lack of appropriate collaboration tools and ways of working
Lack of clarity or understanding on operational readiness requirements
Weak project prioritisation, approval, compliance and sponsorship
Lack of subject matter expertise and experience
Disruption from business restructure or reprioritisations
