Delivered the transformation & migration of 15 business critical IT systems across multiple sites into central virtualised co-located data centres incl. improving business processes & system upgrades
The Situation
- London Ambulance’s business-critical systems were hosted across multiple sites of varying quality, security & costs; also, a number of the systems were not up to date
- In line with the IT strategy a co-located data centre hosting solution was procured from BT Global services into which these systems would be migrated
The Task
- Identify, prioritise & migrate the most critical systems into 2 co-located BT data centres along with the setup of hosting services & infrastructure to host the migrated apps & data
- Deliver system updates along with process/service improvements where possible
The Action / Approach
- Established programme, project & delivery structures & governance
- Managed internal business & IT teams to identify, prioritise & plan the end-to-end migration of systems, data & infrastructure incl. potential system upgrades & service/process improvements with utilisation of new & improved digital, technology & infrastructure solutions
- Managed internal IT & 3rd party BT data centre hosting/managed service teams to design, procure & setup infrastructure solutions to host the migrated systems, solutions & data
- Generated business cases with solution delivery approaches, benefits, service improvements & savings (time, costs) for the above migrations to internal Management teams
- Managed the decommissioning of current services & infrastructure at previous sites
The Result
- The migration of systems to newer, virtualised IT solutions, combined with improved operational processes, led to increases in IT service delivery of up to 50% across various business functions
- Improved utilisation & speeds of systems, incl. access to data, enabled business users to make effective use of systems & aid better decision making to increase their workload output by 50%
- The reduction of physical servers with fewer, newer & more powerful virtualised servers, combined with the removal of current servers & support services, led to cost savings of £0.75m
- Reduction of hosting sites & infrastructure led to a reduced energy output & carbon footprint
Focus In On: Responsible for Project and Programme Delivery
New Areas of Value:
Ability to clearly demonstrate value to the business
Increased credibility with and confidence from across the business
Higher delivery efficiency and effectiveness from clarity around process performance
Improved project estimation and delivery capability (right first time)
Improved customer and colleague service and satisfaction
Greater acceptance of change – quicker to implement new changes
Greater financial control and predictability in delivery
Improvements around:
Lack of appropriate collaboration tools and ways of working
Lack of subject matter expertise and experience
Lack of clarity or understanding on operational readiness requirements
Weak project prioritisation, approval, compliance and sponsorship
Poor communication of requirements, progress and expectations
Disruption from business restructure or reprioritisations
