Delivered the transformation, migration & integration of IT services, systems & solutions from acquired Pentax Camera company into Ricoh Europe & local national Ricoh organisations
The Situation
- Ricoh Europe acquired the Pentax Camera part of the Pentax organisation based in Germany, France, Switzerland & UK
- Following the acquisition all IT services & solutions were to be integrated into the Ricoh Group
The Task
- Integrate front-end IT services & solutions into the respective national Ricoh organisations (Germany, France, Switzerland & UK) incl. deliver system updates where required
- Migrate the main back-end CRM & ERP systems (MS Dynamics) from Germany to the Ricoh Europe group centralised data centres based in the UK incl. system updates where required
The Action / Approach
- Established programme, project & delivery structures & governance
- Worked closely with Pentax Camera & local Ricoh teams to scope, prioritise, plan & migrate Pentax Camera front-end IT services & solutions into local national Ricoh IT services & solutions
- Worked closely with Pentax Camera & Ricoh Europe teams along with UK data centre service providers (TATA, Infosys) to scope, prioritise, plan, communicate & migrate the CRM & ERP systems from Germany to UK data centres with system updates
- Managed design, procurement & setup of infrastructure solutions in UK data centres to host migrated systems, solutions & data; generated business cases & solution options/costs
- Worked with Pentax Camera IT team to decommission previous unneeded infrastructure
The Result
- All front-end IT systems & solutions, along with system updates, were migrated & integrated to the respective national Ricoh organisations
- The migration to newer, improved IT services & solutions combined with upgraded business processes led to increases in IT service delivery of up to 20% across various IT functions
- The back-end CRM & ERP systems were migrated to the Ricoh Europe UK data centres
- The reduction of physical servers with newer, more powerful virtualised servers combined with the removal of current server environment & support services led to cost savings of £0.5m
- Pentax Camera was integrated into Ricoh IT Support, Managed services & Change processes
Focus In On: Responsible for Project and Programme Delivery
New Areas of Value:
Ability to clearly demonstrate value to the business
Increased credibility with and confidence from across the business
Higher delivery efficiency and effectiveness from clarity around process performance
Improved project estimation and delivery capability (right first time)
Improved customer and colleague service and satisfaction
Greater acceptance of change – quicker to implement new changes
Better support of business directives
Improvements around:
Lack of appropriate collaboration tools and ways of working
Lack of clarity or understanding on operational readiness requirements
Weak project prioritisation, approval, compliance and sponsorship
Lack of subject matter expertise and experience
Poor communication of requirements, progress and expectations
Disruption from business restructure or reprioritisations
