In 2016, two local Authorities in London (The London Borough of Richmond upon Thames and Wandsworth Borough Council), in order to make savings of £1m per year, formed a Shared Staffing Agreement (SSA).
CIO Health-Check BAUD Service (Baseline, Assessment, Understanding, Discovery)
A configurable fixed-price service to benefit CIOs/their leadership teams, and any external consultants engaged for change
Challenger transformation
Corporate Executive Board (CEB) had undertaken the first major piece of research into how and why people make purchasing decisions, since Professor Neil Rackham’s research on SPIN selling.
Crisis management 2006 Lebanon war
When Israel invaded Lebanon in 2006, most had not seen it coming. a major British Pharma company had had their executive conference in Beirut the week before with over 200 of their senior most business leaders there. Many travellers had seen Lebanon and Beiruit as a safe and once more flourishing holiday destination in the...
Development and Roll-Out of a Pan-European Services Portfolio.
As part of its European growth strategy, a leading home appliance manufacturer is enhancing its sales and service capabilities to drive positive customer experience and additional revenues from the aftermarket. Key to the success of this strategy is the development and roll-out of a new range of services and an internal infrastructure to support these...
Operations Improvement Project
A client approached me, initially with a request to cast a measure on the Manufacturing arm of the business, with the aim of indicating how well it was performing and to provide details on the opportunity for improvement. I requested definition on the scope of the project, as my experience tells me that ‘issues’ in...
The GC Index® & GCTranslate to improve Business Impact for Individuals, Teams and Organizations
Empowers organizations to drive productivity and achieve results by creating game-changing individuals, teams and cultures...in almost any situation that involves People.
Enhancing cancellation journey at a media company to reduce churn and wasted investment
NOW TV needed to improve its cancellation journey to reduce customer churn and reduce unnecessary retention investment.
Implementing strategy in a newly merged organisation
EE required a coherent implementation plan following their formation.
Leading the restructuring of Sky Sports channels
Sky were planning a major restructuring of their Sports product.
