In the rapidly changing banking landscape, dominated by emerging fintech trends, LQID embarked on a mission. They aimed to redefine banking by balancing digital convenience with human-centric experiences. With an aspiration to grow assets to GBP1.9bn and acquire over 550k+ customers in five years, they aimed to carve a significant niche in the retail banking...
How I Helped A Global Bank Figure Out How To Divest Non-Performing Businesses.
In an uncertain economic climate, a global bank devised a strategy for divesting nonperforming businesses. The filter for these transactions included connectedness to international trade and capital flows. In all, the deals were worth $4.2 billion. Eight countries were involved in these transactions, which were separated into three individual buyers.
Relationship Healthcheck for Outsourced Organisation
Customer had issues with with their Outsourcing Service Provider and the relationship went sour. Question was how to solved this and how to improve the relationship and the services delivered.
CX Mentoring
Sometimes a business is making great strides with Customer Experience but needs a little advice or a friendly ear. CX Mentoring helps you explore Customer Experience in your environment, developing ideas and plans. We can work 1-2-1 or in groups.
Sustaining Customer Experience
Two factors put your customer experience under pressure. 1) Customer expectations forever change. 2) As organisations grow, they divide into specialist teams (aka functions). These factors challenge your team and change the experience you deliver. While we offer CX Projects to boost Customer Experience, one off changes eventually become obsolete. So, we recommend clients embrace...
Customer Experience Projects
Sometimes our Customer Experience needs a boost, often when external factors create additional needs and expectations. A CX Project boosts your business when customers are less happy than they once were. Learn about CX while delivering tangible benefits with a CX Project.
Customer Experience Workshops
CX workshops familiarise teams with CX Concepts while driving commitment to fix, improve or transform customer experience.
The GC Index® & GCTranslate to improve Business Impact for Individuals, Teams and Organizations
Empowers organizations to drive productivity and achieve results by creating game-changing individuals, teams and cultures...in almost any situation that involves People.
