Global Corporate Banking Santander, IT Service Delivery, Desktop Support Team were disrupted by a Data Migration Project of their IT Service Management ticketing system BMC Remedy. This had an adverse effect on the team, using the system because of the pressure needed to duplicate creating tickets and logging tickets from the old system to the...
STAR Stories Indi
Retailer at serious risk of losing its Digital presence with looming deadline!
Oracle confirmed that they will retire the Venda SaaS platform in June 2018 formally notifying the client of this cessation of service at the end of May 2017. This necessitated the client urgently commissioning a project to source the “right” strategic platform for their future omnichannel aspirations and delivering this platform ahead of the June...
Lost into profit
For 6 consecutive years, the company was making losses, two years before my onboarding they move into a new facility with the ambitious footprint to expand local manufacturing capability and growth the market. Complete manufacturing lines were set-up with substantial overhead cost by ordering from European feeder factories, shipped to China.
Helping a rapidly growing startup move to scaleup.
Growing exponentially, the business was not fulfilling its actual potential (and client demand) due to employee churn and productivity problems. I was called in to explore ways of unlocking the problem.
Transformation of Finance Function to deliver superior partnership to the business
* The Finance function was behind the curve in the adoption of Technology and Processes * There was NO standardisation and each unit followed its own processes * There were 100’s of Excel Sheets while SAP ERP was used only as a voucher entry system * Finance Costs were high * No meaningful business partnering...
Reducing COS to 30% and increase conversion to 3% for a online retailer
The client an online retailer were focusing on revenue in and driving the team to monitor this as if it was the success – rather than any cost associated with the sale or targeted audience aimed at. They had recently had a big move from using resellers to drive more direct sales via the businesses...
M&S customers can shop better online
In 2013 M&S introduced a new 3-tier navigation menu, which caused confusion among their customers. Follow-up user testing and customer surveys showed that the navigation did not work well.
Digital Transformation Programme – Research, Design, Development, Launch and Mobilisation
There was/is a recognised skills issue in change roles, such as business analysts, product managers, change managers, product managers and their ilk – resulting in difficulty hiring, managing and paying for skilled ‘digital’ people. As a business owner, I was unable to meet my client’s needs as I was just one person and I was...
Architecture approach for small business transforms their digital environment
A local company who provided publications incorporating reviews from global medical journals to the New Zealand medical profession were looking to uplift their website. They were running on an outdated Content Management System (CMS) and had lost trust in their existing provider. They were looking to replace the website with a solution that followed modern...
Using Data to Build New Digital Products
A Fortune 500 media company wanted to measure audience involvement to gauge interest in content and support a business case for new digital and print products for a daily newspaper.
