My client had commited to provide an outsourced service to identify when family doctors made clinically innapropriate referrals of patients to hospital specialties and manage referrals appropriately based on their clinical validity. The client was contractually required to start providing the service on February 1st, just 5 weeks after the contract was signed and required...
STAR Stories Indi
Getting a change team in trouble back on track
A change programme with IT and Finance people to deliver a vital programme for a large corporate organisation. A regulatory requirement with huge fines and even imprisonment if the programme failed to deliver on time. A group of teams made up of tribes at war with each other in hostile territory, lining up the blame...
Building based on user needs, in half the time
Birmingham Airport wanted to create a new website to replace their existing site, which was not optimised for mobile and which was not easy to update or manage day to day. The original scope was planned over a 6 month development period with one month user acceptance testing before going live. Prior to starting the...
Transformation of multiple services
A public sector director had to cut costs for running the service and improve customer satisfaction from 20%. After some initial scoping we both realised that he needed to deal better with complex wicked demands by creating customer centric workflows. This was much more than simply improving the service processes, and the scope changed to...
Improving Service Desk Support First Call Resolution with Good Leadership
Global Corporate Banking Santander, IT Service Delivery, Desktop Support Team were disrupted by a Data Migration Project of their IT Service Management ticketing system BMC Remedy. This had an adverse effect on the team, using the system because of the pressure needed to duplicate creating tickets and logging tickets from the old system to the...
Retailer at serious risk of losing its Digital presence with looming deadline!
Oracle confirmed that they will retire the Venda SaaS platform in June 2018 formally notifying the client of this cessation of service at the end of May 2017. This necessitated the client urgently commissioning a project to source the “right” strategic platform for their future omnichannel aspirations and delivering this platform ahead of the June...
Lost into profit
For 6 consecutive years, the company was making losses, two years before my onboarding they move into a new facility with the ambitious footprint to expand local manufacturing capability and growth the market. Complete manufacturing lines were set-up with substantial overhead cost by ordering from European feeder factories, shipped to China.
Helping a rapidly growing startup move to scaleup.
Growing exponentially, the business was not fulfilling its actual potential (and client demand) due to employee churn and productivity problems. I was called in to explore ways of unlocking the problem.
Transformation of Finance Function to deliver superior partnership to the business
* The Finance function was behind the curve in the adoption of Technology and Processes * There was NO standardisation and each unit followed its own processes * There were 100’s of Excel Sheets while SAP ERP was used only as a voucher entry system * Finance Costs were high * No meaningful business partnering...
Reducing COS to 30% and increase conversion to 3% for a online retailer
The client an online retailer were focusing on revenue in and driving the team to monitor this as if it was the success – rather than any cost associated with the sale or targeted audience aimed at. They had recently had a big move from using resellers to drive more direct sales via the businesses...
