An online caterer had grown rapidly through innovation in new offerings to its platform and services. It recognised that a systematic market research approach – based on identifying unmet needs – was needed to identify new opportunities efficiently and thereby continue its growth. It had tried an industry recognised approach that had yielded nothing but...

Competition in the online gambling industry is intense. Our client was looking at how it could grow its market share in a growing industry It was particularly interested in Spain, Germany and UK. Several strategies were being considered but the next step was going to be significant – and it needed research based evidence to...

Zurich Insurance was experiencing difficulties recruiting a Head of Global Data Centre Services. They also had problems with the quality of supplier service delivery with their key/main supplier. – the supplier resourced the services based on 80% offshore, 15% onshore, 5% nearshore and the teams were not working well together – service availability was poor...

A major BI initiative for the BP Lubricants organisation globally, the programme, which was in the throes of development and initial deployment was floundering to achieve traction in the pilot countries. There was a requirement to assess the services vendor who were running the programme and subsequently take on the management of the initiative. This...

To take advantage of the latest developments of software applications developments both generic and specialist geological systems (GIS), BG Group made the decision to move to the Windows 7 operating system across all aspects of their global organisation.

Splash Worldwide Media Ltd Splash are a global marketing and creative production company. They were concerned that their understanding of GDPR was lacking, that they did not properly understand the scope of the data they had and what they used it for and that as a result they faced the risk of fines and repetitional...

One of the world’s leading retailers, with well over 300,000 employees and thousands of stores around the globe, the company also provides additional services beyond retailing, including pharmacies, health clinics and financial services. Due to the nature of the businesses it maintains, the company experiences a high volume of employee turnover, especially during holiday seasons....

The Client’s IT Services were provided by a single third party. Costs and achieved service levels were both unsatisfactory. The client’s strategy was to replace the single provider with five specialist providers in order to simultaneously reduce costs and improve service levels.

Working for the UK’s largest online insurance brokers providing commercial insurance such as Landlord, Shop and Business Insurance Policies. The Executive teams (CEO, COO, CFO, CTO etc) were looking to increase their market share in the UK (they also have a US branch) by potentially looking at targeting the traditional market place of insurance, e.g...

Working for a leading personal financial services company in the UK, the newly appointed COO wanted to break the trend of traditional product development in order to find ways to challenge and keep up with the “challenger banks” such as Monzo, Starling, N26 and Revolut. Recognising that if the company doesn’t adapt to newer ways...