STAR Stories Indi

Operational Acceptance Made Simple

“Why is implementing change in this place like wading through treacle?” – Business Change Director FTSE-250 company

Skills:

Behavioural Change change management Communications Planning facilitation management Operational Excellence Problem Solving Project delivery Project Management service delivery stakeholder management supplier management
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Recovery of a RED RAG’d Programme and realisation of 15% savings in ongoing service

A £250M Global Network replacement Programme on the Governments “Large Expiring Contracts” register was halted after the it’s assurance body gave it a RED rating. The Government Department leading the Programme needed to recover confidence, find a way to deliver business case objectives and ensure continuity of service for all worldwide users of the network.

Skills:

agile delivery Business Cases Communications Planning governance programme management project turnaround stakeholder management public sector
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AI & Machine Learning saved the bank $5m

A potential compliance issue was expected to require an additional 950 FTE in Operations to solve. The CEO of the bank asked Technology to look for alternative AI and Machine Learning based solutions to reduce the additional FTE required in Operations to achieve compliance.

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Realising cross-department synergies through CRM implementation

The client, a large further education college, needed to improve results in their relationships with external contacts. They had engaged a Microsoft Dynamics CRM provider and needed additional project management capability to implement this new tool.

Skills:

digital transformation Project Management stakeholder management supplier management
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Delivering engineering strategy through leadership team development

The engineering leadership team of a transport business needed to better develop, articulate and deliver their strategy. They had previously identified objectives but progress had stalled (‘day job’ taking priority) and activity was more often ad hoc and uncoordinated.

Skills:

Workshop facilitation leadership development Behavioural Change
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