STAR Stories Indi

The Road to Operational Acceptance

The business units needed confidence that a critical project could be delivered by an offshore supplier following a contractual agreement. To date, the supplier had only been given non-urgent tasks as part of the knowledge transfer, but to achieve the projected ROI documented within the business case, it became necessary to significantly increase the amount...

Skills:

business and it operational processes Business Change Management & Communication change strategy Commercial Management facilitation governance IT Service Management & Design Operational Risk Management outsourcing process improvement Project delivery project planning Quality Management stakeholder management testing training
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To turn-around a mobile payments Fintech in order to enable its sale by a P/E house

I was recruited by the new CEO of this Fintech to form part of his 4 person turn-around team (others being Head of Legal and the COO). The firm developed its software in Oslo and sold to clients from its Dubai office. The Head Office was in London. The aim was to improve the firm’s...

Skills:

coaching Product Development product management Financial Management uk legal documentation supplier management Sales Team Transformation M&A
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Fluent Forward supports startup to develop innovative healthcare app

Having worked in the healthcare industry for many years, this startup founder realised technology could be the answer to remove a painful legacy process and speed up care for patients. With very little experience as a business owner, she sought an investor and mentor willing to support her through the initial pilot phase. Once the...

Skills:

Technical Consultancy Technology Strategy product management Tech Team Assessment
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Global Bank in successful shift to market-facing business model

Global bank was undergoing a major structural transformation which entailed all support businesses being realigned to service four market-facing ones. HR was one of 13 support businesses who had to shift to a predominantly vertical business model.

Skills:

Business Change Management & Communication coaching strategic thinking Strategy Execution
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Clear design, delivered on time & within budget = 3.3 Million satisfied customers following divestment

3.3 Million Life, Pensions and Investments customers had to be divested from a high street banking group. This was due to a European Commission ruling that the British government’s 2009 purchase of a 43.4% stake in the group counted as state aid. These customers were to receive no detriment in service, be a smooth seamless...

Skills:

business architecture Business Strategy customer experience strategy Business Model Design Design Thinking experience design stakeholder management business process
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