A retailer operating four physical stores, two restaurants, a warehouse, and an e-commerce platform viewed IT as a “financial black hole,” failing to support business needs effectively. The organisation struggled with technical debt, operational inefficiencies, and a lack of strategic IT oversight. Engaged through an associate partnership with a Managed Service Provider (MSP), our fractional...
STAR Stories Indi
Strategic IT Review for an NGO Operating World-Wide
A global non-governmental organisation (NGO) operating in over 20 countries faced significant challenges with its IT infrastructure. An excessive focus on day-to-day operations had resulted in technology failing to support employees and volunteers effectively. Technical debt had accumulated, and there was a disconnect between IT and internal stakeholders. As a result, the NGO’s board called...
Aston Martin Lagonda
When Aston Martin were faced with multiple complex problems during the launch of the 2024 Vanquish, they needed additional resource and skill, to lead them to rapid and robust problem solving. I was engaged in 2 projects, that I ran cross functional, rapid problem solving teams for on their behalf. As Project leader on both,...
Strategic review of value chain
At Rio Tinto, I was engaged to address a noticeable decline in performance across a mine value chain. Leadership sought a strategic review to identify root causes and unlock opportunities for improving throughput while maintaining operational efficiency and sustainability.
Global operating model from concept to deployment
At Merlin Entertainments, I was tasked with improving the efficiency and performance of resort operations at a theme park in the UK. The company faced cost challenges, including pressures from the CFO and local wage inflation.
Make Money from Fragmented Cyber Security
Thomas Cook wanted to restablish the office of the CISO and deliver cost savings EBITDA improvement was the focus. The cyber security function had been completely disbanded some years before when the previous CISO was made redundant. Thomas Cook had undergone a series of ‘break and restructure’ moves which meant it’s focus had changed and...
Creating turn-around change culture and huge productivity enhancements in a Regulatory Government environment.
MHRA Devices were facing financial cutbacks, from reduced productivity, a huge source of data all in paper pink slips and archives (of over 150 full London buses worth) stored in libraries. Each time an investigation in to a device or medical implement that had been regulated arose it would take 6-8 weeks minimum – often...
On Time Delivery Performance
I was engaged as a consultant to address declining on-time delivery rates at a manufacturing facility in Italy in the Marine industry. Delivery performance was at 53%, the lowest amongst its sister sites in Europe and causing concern commercially and on the board .
IT Operations Improvement
New IT Solutions Director needed to streamline way of working with a challenging workforce in transition.
Organisational Development example
Consider a tech company experiencing high turnover and a lack of innovation, despite having strong individual talent.
