STAR Stories Indi

Strategic review of value chain

At Rio Tinto, I was engaged to address a noticeable decline in performance across a mine value chain. Leadership sought a strategic review to identify root causes and unlock opportunities for improving throughput while maintaining operational efficiency and sustainability.

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Global operating model from concept to deployment

At Merlin Entertainments, I was tasked with improving the efficiency and performance of resort operations at a theme park in the UK. The company faced cost challenges, including pressures from the CFO and local wage inflation.

Skills:

Operational Excellence TOM (Target Operating Model) Business Change Management & Communication
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Make Money from Fragmented Cyber Security

Thomas Cook wanted to restablish the office of the CISO and deliver cost savings EBITDA improvement was the focus. The cyber security function had been completely disbanded some years before when the previous CISO was made redundant. Thomas Cook had undergone a series of ‘break and restructure’ moves which meant it’s focus had changed and...

Skills:

cyber security Cybersecurity Strategy delivery organisation design Operational & Organisational Management digital transformation
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Creating turn-around change culture and huge productivity enhancements in a Regulatory Government environment.

MHRA Devices were facing financial cutbacks, from reduced productivity, a huge source of data all in paper pink slips and archives (of over 150 full London buses worth) stored in libraries. Each time an investigation in to a device or medical implement that had been regulated arose it would take 6-8 weeks minimum  – often...

Skills:

account management agile agile delivery Azure Business Case Product and supplier selection (RFP) product management PMO #projects #agile Business Change Management & Communication Team Leadership UX Design Big Data Data Architecture information systems
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On Time Delivery Performance

I was engaged as a consultant to address declining on-time delivery rates at a manufacturing facility in Italy in the Marine industry. Delivery performance was at 53%, the lowest amongst its sister sites in Europe and causing concern commercially and on the board .

Skills:

lean Leadership Coaching Business & Operational Analysis Stakeholder Engagement
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IT Operations Improvement

New IT Solutions Director needed to streamline way of working with a challenging workforce in transition.

Skills:

service design user centred design business analysis TOM (Target Operating Model)
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Successfully Onboarding a New Insurer and Implementing Strategic Enterprise Capabilities

The AA Transformation Programme was tasked with onboarding a new in-house insurer to the panel of broker insurers. This initiative was critical for enabling Insurer Hosted Pricing (IHP) through an Enterprise Service Bus (ESB) capability. Additionally, the program aimed to empower the business with a self-service Radar Live system, which would allow for more agile...

Skills:

stakeholder management solution architecture solution design Delivery management agile delivery Team Leadership People Management IT Strategic Planning process improvement Product Development
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Network Access

All requests for network access for the information resources are fulfilled for at least a few days because the three people sequentially approve them: the manager of the employee who requested access, the manager of the employee who owns this resource, and the information security officer at last.

Skills:

cyber security Network Security
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Transforming Vodafone from a UK ‘Voice’ company to a Global Data focused Giant through Innovation and a ‘Hero Product’

Vodafone was a UK success story in Mobile Telecoms, and looked to expand its market reach Globally. In 1999, when I joined, the Global market expansion was indirectly progressed through partnership agreements with a German industrial conglomerate – Mannesmann. Every local Vodafone Mobile operator Partner. remained Independent and maintained its own Brand, Products and Commercial/operational...

Skills:

International markets Innovation Strategy innovation management Customer Success Voice of the Customer collaboration
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