STAR Stories Indi

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Skills:

3d printing
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National Quebec’s food label business process redesign

The project involves strategically redesigning Aliments du Québec’s operational processes, integrating advanced digital tools to enhance efficiency, traceability, and customer experience. The objective is to future-proof operations, aligning with evolving market expectations for sustainability, transparency, and rapid adaptability by 2025.

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TalkTalk COVID reaction

TalkTalk was developing a new customer journey to enable Full Fibre to the Premises (FTTP) installation. The project had multiple dependencies, including a high-profile, multi-million marketing campaign. Then, the COVID-19 pandemic struck, creating significant challenges for the team and the project’s delivery.

Skills:

agile delivery Delivery management risk
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EDF Kraken Transformation

EDF was spending £40M annually to maintain SAP, resulting in high operational costs and a lack of competitiveness in a price-sensitive market. They struggled with recruiting and retaining talented engineers due to the monolithic nature of their systems. The inefficiencies were severely delaying customer-facing updates, with some projects taking years to deliver, bringing the business...

Skills:

agile delivery Delivery management risk
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DWP Service Transformation

DWP needed to transform the Pension Credit service, which was outdated and inefficient. The service was purely agent-facing, meaning citizens could only apply via phone or paper mail—both error-prone methods. A 30-year-old legacy application was being decommissioned, costing £5 million annually to maintain and difficult to update.

Skills:

agile coach agile delivery
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Strategic IT Review and Digital Transformation in Logistics

A professional services business in the logistics sector experienced rapid growth after introducing a new service, attracting private equity investment. However, the IT function was misaligned with both existing and future business needs, creating operational inefficiencies and strategic gaps. The board required a structured IT review to realign technology with their five-year growth strategy and...

Skills:

consulting business and it operational processes
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Strategic Data Review in Financial Services

A financial services company was struggling with data management, particularly for information stored outside enterprise applications such as CRM systems. With plans for growth through acquisitions, the organisation aimed to minimise manual intervention in data management and seamlessly integrate acquired data sets. However, a lack of clear data ownership, governance, and taxonomy made effective management...

Skills:

Data Architecture Consultancy
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Commercialising and Restructuring the IT Function

A long-established games developer and publisher secured private equity investment to drive commercial growth. Within nine months, the organisation expanded from 50 to nearly 300 employees, but its IT function struggled to keep pace. IT lacked structure, strategic direction, and the ability to support business and product development plans. I was engaged to stabilise IT...

Skills:

Consultancy digital transformation Commercial Strategy
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