STAR Stories Indi
TalkTalk COVID reaction
TalkTalk was developing a new customer journey to enable Full Fibre to the Premises (FTTP) installation. The project had multiple dependencies, including a high-profile, multi-million marketing campaign. Then, the COVID-19 pandemic struck, creating significant challenges for the team and the project’s delivery.
EDF Kraken Transformation
EDF was spending £40M annually to maintain SAP, resulting in high operational costs and a lack of competitiveness in a price-sensitive market. They struggled with recruiting and retaining talented engineers due to the monolithic nature of their systems. The inefficiencies were severely delaying customer-facing updates, with some projects taking years to deliver, bringing the business...
DWP Service Transformation
DWP needed to transform the Pension Credit service, which was outdated and inefficient. The service was purely agent-facing, meaning citizens could only apply via phone or paper mail—both error-prone methods. A 30-year-old legacy application was being decommissioned, costing £5 million annually to maintain and difficult to update.
Strategic IT Review and Digital Transformation in Logistics
A professional services business in the logistics sector experienced rapid growth after introducing a new service, attracting private equity investment. However, the IT function was misaligned with both existing and future business needs, creating operational inefficiencies and strategic gaps. The board required a structured IT review to realign technology with their five-year growth strategy and...
Strategic Data Review in Financial Services
A financial services company was struggling with data management, particularly for information stored outside enterprise applications such as CRM systems. With plans for growth through acquisitions, the organisation aimed to minimise manual intervention in data management and seamlessly integrate acquired data sets. However, a lack of clear data ownership, governance, and taxonomy made effective management...
Commercialising and Restructuring the IT Function
A long-established games developer and publisher secured private equity investment to drive commercial growth. Within nine months, the organisation expanded from 50 to nearly 300 employees, but its IT function struggled to keep pace. IT lacked structure, strategic direction, and the ability to support business and product development plans. I was engaged to stabilise IT...
Digital Transformation for a Bricks & Mortar and Online Retailer
A retailer operating four physical stores, two restaurants, a warehouse, and an e-commerce platform viewed IT as a “financial black hole,” failing to support business needs effectively. The organisation struggled with technical debt, operational inefficiencies, and a lack of strategic IT oversight. Engaged through an associate partnership with a Managed Service Provider (MSP), our fractional...
Strategic IT Review for an NGO Operating World-Wide
A global non-governmental organisation (NGO) operating in over 20 countries faced significant challenges with its IT infrastructure. An excessive focus on day-to-day operations had resulted in technology failing to support employees and volunteers effectively. Technical debt had accumulated, and there was a disconnect between IT and internal stakeholders. As a result, the NGO’s board called...
Aston Martin Lagonda
When Aston Martin were faced with multiple complex problems during the launch of the 2024 Vanquish, they needed additional resource and skill, to lead them to rapid and robust problem solving. I was engaged in 2 projects, that I ran cross functional, rapid problem solving teams for on their behalf. As Project leader on both,...
