STAR Stories Indi |

Regulatory requirements delivery challenge

A business unit was required to implement a regulatory compliance change delivery to a strict deadline.

New architecture design with cost savings / risk reduction

A new multi-channel proposition was being developed by the company. Decisions had already been made regarding the preferred architecture solution.

Enhancing cancellation journey at a media company to reduce churn and wasted investment

NOW TV needed to improve its cancellation journey to reduce customer churn and reduce unnecessary retention investment.

Skills:

eCommerce Process Analysis Big Data Optimise User Journeys Continuous Improvement Stakeholder Engagement Customer Personalisation

EE Post-Merger Integration

The merger of Orange/T-Mobile created a new leading network with major synergy potential.

Skills:

Post-Merger Integration Business Change Management & Communication Benefits Management Resource Management PMO TOM (Target Operating Model) Behavioural Change Partnerships Management Proposition Development Project governance

Implementing strategy in a newly merged organisation

EE required a coherent implementation plan following their formation.

Skills:

Portfolio Management PMO Business Strategy Strategy and Planning Corporate Governance

Leading the restructuring of Sky Sports channels

Sky were planning a major restructuring of their Sports product.

Skills:

Stakeholder Engagement Optimise User Journeys User Acceptance Testing Process Analysis TOM (Target Operating Model) Business Change Management & Communication Proposition Development Partnerships Management

Improving network performance to reduce churn at a telco

EE were experiencing network performance issues during integration which were increasing churn.

Skills:

Wireless Networks Behavioural Change Data Analysis Process Analysis Business Change Management & Communication Continuous Improvement Stakeholder Engagement

Turning around an underperforming PMO team

SHL’s Digital PMO team were being set up to fail; under-resourced, low on motivation and with ill-defined roles that were not appreciated by the wider organisation.

Skills:

PMO People Management Recruiting TOM (Target Operating Model) Portfolio Management Agile implementation coaching and mentoring

Transitioning to Lean & Agile delivery in a global tech company

SHL’s product delivery approach was unable to support its new digital transformation strategy.

Skills:

TOM (Target Operating Model) Business Change Management & Communication Agile implementation coaching and mentoring Product Lifecycle Management Digital Governance Project Reporting Continuous Improvement

Transitioning a global SaaS company to Agile ways of working

SHL’s software delivery capability was not fit for purpose for a global, digitally led organisation.

Skills:

Stakeholder Engagement TOM (Target Operating Model) Agile implementation coaching and mentoring Resource Management Business transformation Behavioural Change

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STAR Stories Indi

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