Following the roll out of a new CRM. The challenge was supporting the IT Director switch from an email first culture into a new CRM first. The problem was the MD, who trying to force the CRM to do all the work without changing how the busniess operated. He hadn’t changed the working the style...
STAR Stories Indi
Your Doctor Film and Media
Web App and Data Warehouse urgently required to track Covid testing and send results, with manual sending of result data.
Developing innovation management strategy and systems in a major utility
I was contracted for 2 years to support innovation at a major utility. On arriving it became apparent there was a lot to do as the organisation had limited understanding of innovation and was focussed on adoption of pre market technologies under the banner (supporting invention), with little implementation or return.
Delivered the design & setup of a group-wide IT service & customer support transformation programme incl. improved operational processes & a replacement ITSM solution
As part of a group-wide IT transformation programme L&Q wished to improve the delivery & overall performance of their IT services support & customer engagement/management services To support the above L&Q procured a new, mobile, web-based SaaS ITSM solution (Cherwell) to replace their current support solutions which was to be implemented as part of this...
Delivered the transformation & migration of business-critical systems & Citrix applications to Azure cloud solutions as part of a group-wide Cloud transformation programme
As part of a group-wide Transformation programme Croydon council setup a private Azure cloud solution into which they wished to migrate their business-critical systems, services & data The goal was to improve the performance, stability & security of the systems for staff & customers as well as enable remote & mobile access utilisation of business...
TBM (Technology Business Management) Groundwork/ Foundational Work
The CFO was looking to deal with the following issues : Business stakeholders did not have a good visibility into their IT costs IT teams were not able to provide a quick and detailed view of TCO ( total cost of operation) for a system or systems Lack if visibility of costs across segments/ pillars...
Investigate risks associated with Internet of Things (IoT) connected White Goods
The UK Government Department BEIS wanted to understand the risks associated with IoT connected White Goods.
Develop Cyber Security Posture for Agile Software Development House
Digi2al is a specialist Agile Software Development House, focussing on providing services to the UK MOD and Central Government. They required a review of their Cyber Security posture, including accreditation, policies, and contractual terms.
Work with a major Financial Service company to mature their Cyber Security operations
A major London based Financial Services company wanted to review and update their Information Security capabilities following a merger with another company.
Helping a London local authority to recover from a ransomware attack
A major London local authority needed help rebuilding their cyber security capability in the aftermath of a serious ransomware attack.
