The customer did not have an adequate, user-friendly and modern recordkeeping system for staff to use increasing the risk of breaching the Public Records Act, Freedom of Information Act and the General Data Protection Regulation. They also had no way to monitor or report on information stored across multiple solutions and disparate ways of working...
STAR Stories Indi
Doubling eCommerce Sales and Digital Marketing Budgets: A Multi-Year Transformation Success
A Consumer Goods corporation found itself with a lower market share in eCommerce compared to other channels, despite the rapid growth of eCommerce sales. Their digital marketing expenditure was also lagging behind industry competitors, leading to an overall market share decline.
Creation of Category Strategy for Specialist Medical Device Services
Sterilisation services had been in place since the inception of the medical device product and had not been market tested. The initial agreement was agreed when the medical device was first introduced to the market and it was unknown whether the level of service or pricing was still competitive in the market or if there...
Indirects Stock Reduction
Manufacturer had more capital tied up in indirect stock than direct goods. A chemical manufacturer with multiple process plants sourced mechanical seals supplied from one supplier. This was a key supplier and the cost of change to a different provider would be too high. We were also happy with the quality of the goods provided...
Organisation’s First Steps in Digital Procurement
Charity had onerous steps for buying routine, low value purchases and needed to release key colleagues from admin tasks. The main ‘purchase to pay’ cycle was undertaken by the requisitioner, meaning that high-value roles including specialist researchers and scientists were tied up in the administration of raising purchase orders. The current system made it difficult...
Creating a new way of thinking and prioritising
With ambitious goals and lots of activity in discussion and new senior managers, there was a desire to implement an agile approach with reusable tools, that determined priorities and an action plan aligned to the business strategy.
Effective outsourcing / offshoring
Woven Solutions is a boutique business process outsourcer (BPO) servicing over 800 clients from 4 UK & 2 overseas locations. They had acquired a specialist overseas organisation and so wanted to take advantage of these skills across the group and gain the benefits of offshoring. The key to successful outsourcing of any kind is to...
Review of contact operating model
The Body Shop want to be best in class across all markets in which they operate. They want to offer a service that surprises and delights customers and wanted to create a plan specifically around the contact model that achieves this ambition through their outsourced partner.
Collaborative Service Design WITH customers
Yorkshire Water provide and maintain water and waste services to over five million people. They want to increase the use of self-service online/via their app in line with customer needs.
Review of the Global Operating Model
One of the largest global providers across 40 countries for integrated marketing services solutions serving world leading brands. We worked with them to identify better and more consistent ways of working across people, technology, insights, processes & practises whilst preserving local specialisms and knowledge
