The CIO had a failing supplier relationship and major dissatisfaction for key stakeholders on the quality of customer experience.
Revitalising Tech Integration for Targeted Growth
A PE-backed Infrastructure-as-a-Service client had invested in NetSuite and Service Now but wasn’t maximising their potential. This ineffective utilisation hampered their growth plans and created a dependency on manual operations.
Programme Rollout Support Team
Healthsystem was converting their EHR and needed go-live support for their operational departments to streamline adoption.
IPO / Carve out for a Holiday Company
Engaged with TripAdvisor to deliver the Viator IPO / Carve-Out and outsourcing of product design, architecture and development to reduce product development and architectural costs. Built the business case and benefit realisation case Reduced the overheads by transitioning the service offering and product to an outsourced shared services saving $25m (over 5-years) justifying the IPO...
Streamlined Global Finance Operations: 15% Headcount Reduction and Enhanced Reporting Consistency
A renowned global risk and assurance service provider was planning a transition towards a customer-centric model. The envisioned transformation involved standardising roles, processes, tools, and operations across all locations and units. The ambition extended from contract initiation to billing, collections, and reporting. A key part of this transformation was the deployment of a new finance...
Recover £100 million pound project from collapse
Public-private joint venture was close to litigation. Problems were unearthed, solved and project delivered. The joint venture was a major scientific facility. It involved one of the most ambitious automated built environments in Europe. I was asked to participate when the project was running nine months late and the parties were close to legal claims...
Business Model Revolution
Tourism is a major foreign currency earner for Britain. The BTA (British Tourist Authority, now “Visit Britain”) was charged with promoting tourism to Britain. Its funding comes from the DCMS (Department for Media Culture and Sport). The BTA was subsidising the advertising costs of airlines, hotels and others in the tourism business. The DCMS was not...
Helping a large insurer achieve £30m savings over 5 years by better collaboration between operating units
A large, globally federated healthcare insurer wanted to create internal, ‘repeatable’ capabilities that would achieve the following goals across its country-specific operating units (OUs): (a) reduce the duplication of IT platforms supporting business-critical functions by creating one set of capabilities that can be re-used by multiple OUs (b) accelerate the transfer of knowledge and best...
Showing a global bank which cyber controls were most relevant to each business division, combining with gap analysis to drive business-focused remediation
A global bank with investment banking, asset management and wealth management arms had a high degree of scrutiny of its cybersecurity posture by regulators and external as well as internal auditors. Due to the complexity of the organisation and its technology there was a long list of compliance gaps when measured against any security framework...
