Mercedes Benz needed a new agency partner to transform their global digital marketing activity
Securing Online Access: Enhancing Customer Engagement and Reducing Fraud
The Department faced a challenge in improving the online access uptake by millions of customers. There was internal scepticism about the feasibility of a safe approach that would encourage customers to transact more online, thereby driving efficiencies, reducing fraud, and enhancing overall service.
Revitalising Business Efficiency: A Strategic Approach to Minimising Value Leakage
A FTSE 100 CFO was seeking to ensure that tangible value wasn’t being lost due to internal process inefficiencies and system problems. Amid budget pressures, limited capital for transformation, and concerns about profit growth, the CFO sought external support to assess the extent of value leakage. Board-level tension between the CFO and commercial P&L owners...
Enhancing Customer Satisfaction: A Case of Product Returns Reduction and B2B Relationship Improvement
A well-known manufacturer of domestic appliances, FMCG, renowned for innovation and quality, faced a challenge from two major UK retailers regarding product quality. The objective was to reduce the rate of product returns and improve B2B customer satisfaction.
Reinsurance Blockchain Platform Proposition Development and Launch
A new business proposition and new market is formed and it required new and expensive workforce for operations. The group CXOs are also responsible to provide for the new business.
National smart ticketing programme (UK rail industry)
The UK government’s Department for Transport initiated and funded a national programme to introduce smart cards for rail retail and travel across England and Wales (and integrated with Scotland’s smart card scheme).
Change approach as an integrated part of continuous improvement
A global manufacturing client delivering a vast amount of large scale transition, transformational and continuous improvement projects annually in the £Ms. Lacked consistency in delivery methods, embedding change, and struggled to demonstrate benefit realisation and justify the high costs.
Enhancing Efficiency through Process Automation & Finance Transformation
A Financial Director (FD) of a large insurance company required a comprehensive evaluation of finance processes across the business. The aim was to identify areas for improvement and create a roadmap for implementing the recommended changes.
Successful Rescue and Closure of PFI Property Management Contract
Islington Council was facing challenges with the closure of a Private Finance Initiative (PFI) Property Management Contract for 4,000 properties. The issues stemmed from insufficient programme management skills, lack of technical expertise within internal staff, and inadequate stakeholder engagement within the Programme Governance Board.
Big Data Digital Business Transformation
The client, a multinational insurance company, the largest general insurer and a leading life and pensions provider wanted to deploy big data using Hadoop as the platform to process and store large volumes of data thereby enabling predictive analysis, scalability, improvement of operations, better customer service, creation personalized marketing campaigns, cost-saving and ultimately increase revenue...
