The Restaurant Group wished to consolidate & improve their group Finance services operations across the group incl. setup of best practices across Financial management, costs tracking, payment & reporting processes To enable the above a suite of new ERP solutions was procured which would be implemented to replace the current Finance ERP systems & solutions...
Delivered the design & setup of a group-wide IT eCommerce transformation portfolio incl. improved operational processes & new eCommerce digital trading solutions
An Investment management client (Cairngorm Capital) acquired a number of Merchant trading clients (B2B & B2C) which they wished to integrate into a single eCommerce trading solution To enable the above a group-wide eCommerce digital solution was procured to migrate the acquired businesses which were to be supplemented by centralised operational processes
It’s not about the software, it’s about the people
Following the roll out of a new CRM. The challenge was supporting the IT Director switch from an email first culture into a new CRM first. The problem was the MD, who trying to force the CRM to do all the work without changing how the busniess operated. He hadn’t changed the working the style...
Delivered the design & setup of a group-wide IT service & customer support transformation programme incl. improved operational processes & a replacement ITSM solution
As part of a group-wide IT transformation programme L&Q wished to improve the delivery & overall performance of their IT services support & customer engagement/management services To support the above L&Q procured a new, mobile, web-based SaaS ITSM solution (Cherwell) to replace their current support solutions which was to be implemented as part of this...
Delivered the transformation & migration of business-critical systems & Citrix applications to Azure cloud solutions as part of a group-wide Cloud transformation programme
As part of a group-wide Transformation programme Croydon council setup a private Azure cloud solution into which they wished to migrate their business-critical systems, services & data The goal was to improve the performance, stability & security of the systems for staff & customers as well as enable remote & mobile access utilisation of business...
TBM (Technology Business Management) Groundwork/ Foundational Work
The CFO was looking to deal with the following issues : Business stakeholders did not have a good visibility into their IT costs IT teams were not able to provide a quick and detailed view of TCO ( total cost of operation) for a system or systems Lack if visibility of costs across segments/ pillars...
Leading Publicis Emil to transform Daimer’s global digital marketing
Mercedes Benz needed a new agency partner to transform their global digital marketing activity
Securing Online Access: Enhancing Customer Engagement and Reducing Fraud
The Department faced a challenge in improving the online access uptake by millions of customers. There was internal scepticism about the feasibility of a safe approach that would encourage customers to transact more online, thereby driving efficiencies, reducing fraud, and enhancing overall service.
Revitalising Business Efficiency: A Strategic Approach to Minimising Value Leakage
A FTSE 100 CFO was seeking to ensure that tangible value wasn’t being lost due to internal process inefficiencies and system problems. Amid budget pressures, limited capital for transformation, and concerns about profit growth, the CFO sought external support to assess the extent of value leakage. Board-level tension between the CFO and commercial P&L owners...
Enhancing Customer Satisfaction: A Case of Product Returns Reduction and B2B Relationship Improvement
A well-known manufacturer of domestic appliances, FMCG, renowned for innovation and quality, faced a challenge from two major UK retailers regarding product quality. The objective was to reduce the rate of product returns and improve B2B customer satisfaction.
