SMB client was losing business due to the fact that their offering did not fit the client needs and the offerings were not clearly defined.
CX Mentoring
Sometimes a business is making great strides with Customer Experience but needs a little advice or a friendly ear. CX Mentoring helps you explore Customer Experience in your environment, developing ideas and plans. We can work 1-2-1 or in groups.
Sustaining Customer Experience
Two factors put your customer experience under pressure. 1) Customer expectations forever change. 2) As organisations grow, they divide into specialist teams (aka functions). These factors challenge your team and change the experience you deliver. While we offer CX Projects to boost Customer Experience, one off changes eventually become obsolete. So, we recommend clients embrace...
Customer Experience Projects
Sometimes our Customer Experience needs a boost, often when external factors create additional needs and expectations. A CX Project boosts your business when customers are less happy than they once were. Learn about CX while delivering tangible benefits with a CX Project.
Customer Experience Workshops
CX workshops familiarise teams with CX Concepts while driving commitment to fix, improve or transform customer experience.
The GC Index® & GCTranslate to improve Business Impact for Individuals, Teams and Organizations
Empowers organizations to drive productivity and achieve results by creating game-changing individuals, teams and cultures...in almost any situation that involves People.
Enhancing cancellation journey at a media company to reduce churn and wasted investment
NOW TV needed to improve its cancellation journey to reduce customer churn and reduce unnecessary retention investment.
Leading the restructuring of Sky Sports channels
Sky were planning a major restructuring of their Sports product.
Turning around Kolkata edition of The Asian Age
Kolkata edition the flagship edition of The Asian Age in troubled waters in transit from One franchisee to another. The Asian Age created history in India for one of the fastest growth by a newspaper. One of the key reason for its rapid spread and growth was its franchisee module. An unheard of concept in...
