As part of the emergency services provision for the Olympics London Ambulance were required to provide staff, equipment & services to deliver accident, emergency & ambulance provision These services were to be provided in controls rooms at the main Olympic sites, within vehicles at main & other sites as well as key viewing areas where...
Delivered business function, service & process improvements with cost savings within an organisation wide Digital Transformation programme
Croydon council setup an organisation wide Digital Transformation programme to deliver service improvements & cost savings via effective use of Digital/IT services & solutions The scope was to identify & deliver service improvements & savings across all business functions
Transformation of multiple services
A public sector director had to cut costs for running the service and improve customer satisfaction from 20%. After some initial scoping we both realised that he needed to deal better with complex wicked demands by creating customer centric workflows. This was much more than simply improving the service processes, and the scope changed to...
