Proven approach to surfacing and unlocking value for clients from value leakage (typically process, systems, data issues) using an array of consulting and data analytics techniques.
Value leakage diagnostic and remediation service
Proven approach to surfacing and unlocking value for clients from value leakage (typically process, systems, data issues) using an array of consulting and data analytics techniques.
Revitalising Business Efficiency: A Strategic Approach to Minimising Value Leakage
A FTSE 100 CFO was seeking to ensure that tangible value wasn’t being lost due to internal process inefficiencies and system problems. Amid budget pressures, limited capital for transformation, and concerns about profit growth, the CFO sought external support to assess the extent of value leakage. Board-level tension between the CFO and commercial P&L owners...
Successful Recovery and Closure of Stalled PFI Property Management Contract – 4,000 Properties, Fixed Deadline
Islington Borough Council needed to close a complex Private Finance Initiative (PFI) Property Management Contract covering 4,000 properties with 16 years of legacy data across 40+ data sources. The programme was stalled — insufficient programme management expertise, technical gaps in the internal team and inadequate supplier engagement had put the fixed contractual go-live deadline at...
Big Data Digital Business Transformation
The client, a multinational insurance company, the largest general insurer and a leading life and pensions provider wanted to deploy big data using Hadoop as the platform to process and store large volumes of data thereby enabling predictive analysis, scalability, improvement of operations, better customer service, creation personalized marketing campaigns, cost-saving and ultimately increase revenue...
Digital Transformation Strategy and Operating Model
Bringing ideas and models from a lifetime of digital innovation to help your organisation become digitally fit.
Digital Transformation Consultancy, Advisory and Delivery
Sector agnostic, we deliver products and services within the digital transformation space.
Applications Rationalisation for Two Local Authorities
In 2016, two local Authorities in London (The London Borough of Richmond upon Thames and Wandsworth Borough Council), in order to make savings of £1m per year, formed a Shared Staffing Agreement (SSA).
CX Mentoring
Sometimes a business is making great strides with Customer Experience but needs a little advice or a friendly ear. CX Mentoring helps you explore Customer Experience in your environment, developing ideas and plans. We can work 1-2-1 or in groups.
Sustaining Customer Experience
Two factors put your customer experience under pressure. 1) Customer expectations forever change. 2) As organisations grow, they divide into specialist teams (aka functions). These factors challenge your team and change the experience you deliver. While we offer CX Projects to boost Customer Experience, one off changes eventually become obsolete. So, we recommend clients embrace...
