Two factors put your customer experience under pressure. 1) Customer expectations forever change. 2) As organisations grow, they divide into specialist teams (aka functions). These factors challenge your team and change the experience you deliver. While we offer CX Projects to boost Customer Experience, one off changes eventually become obsolete. So, we recommend clients embrace...
Customer Experience Projects
Sometimes our Customer Experience needs a boost, often when external factors create additional needs and expectations. A CX Project boosts your business when customers are less happy than they once were. Learn about CX while delivering tangible benefits with a CX Project.
Customer Experience Workshops
CX workshops familiarise teams with CX Concepts while driving commitment to fix, improve or transform customer experience.
Crisis management 2006 Lebanon war
When Israel invaded Lebanon in 2006, most had not seen it coming. a major British Pharma company had had their executive conference in Beirut the week before with over 200 of their senior most business leaders there. Many travellers had seen Lebanon and Beiruit as a safe and once more flourishing holiday destination in the...
The GC Index® & GCTranslate to improve Business Impact for Individuals, Teams and Organizations
Empowers organizations to drive productivity and achieve results by creating game-changing individuals, teams and cultures...in almost any situation that involves People.
Delivered the transformation & migration of 15 business critical IT systems across multiple sites into central virtualised co-located data centres incl. improving business processes & system upgrades
London Ambulance’s business-critical systems were hosted across multiple sites of varying quality, security & costs; also, a number of the systems were not up to date In line with the IT strategy a co-located data centre hosting solution was procured from BT Global services into which these systems would be migrated
Led the identification, design & procurement of IT solutions & technology to support London Ambulance services at the 2012 London Olympics
As part of the emergency services provision for the Olympics London Ambulance were required to provide staff, equipment & services to deliver accident, emergency & ambulance provision These services were to be provided in controls rooms at the main Olympic sites, within vehicles at main & other sites as well as key viewing areas where...
Delivered business function, service & process improvements with cost savings within an organisation wide Digital Transformation programme
Croydon council setup an organisation wide Digital Transformation programme to deliver service improvements & cost savings via effective use of Digital/IT services & solutions The scope was to identify & deliver service improvements & savings across all business functions
Transformation of multiple services
A public sector director had to cut costs for running the service and improve customer satisfaction from 20%. After some initial scoping we both realised that he needed to deal better with complex wicked demands by creating customer centric workflows. This was much more than simply improving the service processes, and the scope changed to...
