A new business proposition and new market is formed and it required new and expensive workforce for operations. The group CXOs are also responsible to provide for the new business.
Enhancing Efficiency through Process Automation & Finance Transformation
A Financial Director (FD) of a large insurance company required a comprehensive evaluation of finance processes across the business. The aim was to identify areas for improvement and create a roadmap for implementing the recommended changes.
Big Data Digital Business Transformation
The client, a multinational insurance company, the largest general insurer and a leading life and pensions provider wanted to deploy big data using Hadoop as the platform to process and store large volumes of data thereby enabling predictive analysis, scalability, improvement of operations, better customer service, creation personalized marketing campaigns, cost-saving and ultimately increase revenue...
Building A Fintech Startup
In the rapidly changing banking landscape, dominated by emerging fintech trends, LQID embarked on a mission. They aimed to redefine banking by balancing digital convenience with human-centric experiences. With an aspiration to grow assets to GBP1.9bn and acquire over 550k+ customers in five years, they aimed to carve a significant niche in the retail banking...
How I Helped A Global Bank Figure Out How To Divest Non-Performing Businesses.
In an uncertain economic climate, a global bank devised a strategy for divesting nonperforming businesses. The filter for these transactions included connectedness to international trade and capital flows. In all, the deals were worth $4.2 billion. Eight countries were involved in these transactions, which were separated into three individual buyers.
Relationship Healthcheck for Outsourced Organisation
Customer had issues with with their Outsourcing Service Provider and the relationship went sour. Question was how to solved this and how to improve the relationship and the services delivered.
CX Mentoring
Sometimes a business is making great strides with Customer Experience but needs a little advice or a friendly ear. CX Mentoring helps you explore Customer Experience in your environment, developing ideas and plans. We can work 1-2-1 or in groups.
Sustaining Customer Experience
Two factors put your customer experience under pressure. 1) Customer expectations forever change. 2) As organisations grow, they divide into specialist teams (aka functions). These factors challenge your team and change the experience you deliver. While we offer CX Projects to boost Customer Experience, one off changes eventually become obsolete. So, we recommend clients embrace...
Customer Experience Projects
Sometimes our Customer Experience needs a boost, often when external factors create additional needs and expectations. A CX Project boosts your business when customers are less happy than they once were. Learn about CX while delivering tangible benefits with a CX Project.
