A financial services company was struggling with data management, particularly for information stored outside enterprise applications such as CRM systems. With plans for growth through acquisitions, the organisation aimed to minimise manual intervention in data management and seamlessly integrate acquired data sets. However, a lack of clear data ownership, governance, and taxonomy made effective management...
Business Analysis & Architecture
Business processes optimisation, streamline operations, technology enablement, and organisational efficiency enhancement.
Business Analysis & Architecture
Business processes optimisation, streamline operations, technology enablement, and organisational efficiency enhancement.
Transformation of DataCash to secure $500M acquisition by MasterCard
DataCash, a UK pioneer in eCommerce payments and fraud prevention had expanded through multiple acquisitions without integrating them technically or commercially. There was a large Sales team without a clear idea of what services could actually be sold, and whether they could actually be delivered and scaled live to customers. There were instances of mis-selling,...
Accelerating compliance programme delivery from 6 months planned to 6 Weeks to live
My Client sought entry to the Open Banking ‘Confirmation of Payee Responder’ market in the UK and was advised on my First day in role by Pay UK that their deadline to complete technical compliance was now within 6 weeks rather than within 6 Months! Every one in the company assumed that this was impossible...
Transformation of HSBC Global App to grow 400%+ and win awards
HSBC had only one Global Corporate/Business App – HSBCnet Mobile – but a multitude of local Apps, all requiring their own technical, operational and commercial resources, and completely inconsistent. The Global App was available in 15 smaller markets, but excluded from the key markets – The UK, The US, China, Hong Kong, France and Germany....
Create more loyal profitable customers
Sedex, a membership organisation focused on sustainable business and supply chain accountability, struggled to differentiate the needs of various customer segments. This hindered their ability to tailor service offerings and delivery. Their sporadic attempts at obtaining customer feedback were not operationalised, and while they desired a Customer Experience (CX) plan, its alignment with business goals...
Design, build, and launch of UK’s first mobile-first bank
Situation: The parent company of a UK regional Bank wanted to divest the business, but had no growth story, a declining customer base, and seriously needed to modernise the business. They wanted to launch a new current account to attract a younger generation of customers.
