The 20,000 financial services employees across the global client locations were finding it hard and time-consuming to get things done. They were having to log-on to multiple systems and platforms to access the tools they needed to do their jobs, resulting in multiple passwords and mouse clicks.

The client was looking for additional resource to support the upcoming launch of a new Employee Digital Workplace (EDW), while awaiting the arrival of the new Internal Communications & Channels Director. Specifically to:

• Act as the bridge between the Communications and IT team to understand the project scope and manage internal stakeholder expectations
• Interrogate current plans and key documents
• Meet with relevant team members to identify and implement solutions for urgent issues
• Work with the Channels manager to scope out the channels plan and define the parameters for the channels strategy

• Established the EDW Governance structure
• Clarified what needed to change, be switched off, and how the client would get from ‘today’ to the vision, and mapping how to use the existing channels in the meantime
• Reviewed individual workstream communications to create a holistic EDW internal communications plan to align, sequence and manage the planned communication activities to avoid overwhelming or confusing colleagues
• Advised how to engage ‘Change Ambassadors’ to test and advocate for the new digital workplace
• Developed the EDW story to highlight the benefits it would deliver for employees

The new EDW brought many frequently used tools together in one place to make employees life easier, merging over 10 corporate service interfaces to 1.

• Change Communications and Engagement

• Digital Enablement

• Financial Services