Transformation from a regional or franchise model into a centralised structure, with a new operating model. Enables delivery of efficiencies of scale and cost savings, establishes standardisation and consistency for an improved customer experience when dealing with larger clients across geographies. Aligns skillsets and clarifies decision making and accountabilities.
Organisation’s First Steps in Digital Procurement
Charity had onerous steps for buying routine, low value purchases and needed to release key colleagues from admin tasks. The main ‘purchase to pay’ cycle was undertaken by the requisitioner, meaning that high-value roles including specialist researchers and scientists were tied up in the administration of raising purchase orders. The current system made it difficult...
Business improvement diagnostic
Diagnostic to understand your business, engage your people and identify key improvement areas.
Value leakage diagnostic and remediation service
Proven approach to surfacing and unlocking value for clients from value leakage (typically process, systems, data issues) using an array of consulting and data analytics techniques.
Value leakage diagnostic and remediation service
Proven approach to surfacing and unlocking value for clients from value leakage (typically process, systems, data issues) using an array of consulting and data analytics techniques.
Digital Transformation Strategy and Operating Model
Bringing ideas and models from a lifetime of digital innovation to help your organisation become digitally fit.
Digital Transformation Consultancy, Advisory and Delivery
Sector agnostic, we deliver products and services within the digital transformation space.
CX Mentoring
Sometimes a business is making great strides with Customer Experience but needs a little advice or a friendly ear. CX Mentoring helps you explore Customer Experience in your environment, developing ideas and plans. We can work 1-2-1 or in groups.
Sustaining Customer Experience
Two factors put your customer experience under pressure. 1) Customer expectations forever change. 2) As organisations grow, they divide into specialist teams (aka functions). These factors challenge your team and change the experience you deliver. While we offer CX Projects to boost Customer Experience, one off changes eventually become obsolete. So, we recommend clients embrace...
