Northern Gas are an award winning Gas Distribution company based in the North of England. The CEO Mark Horsley has been transforming NGN into a high performing asset management business over the last five years. Changing the culture, the ways of working and the technology to both improve customer service and at the same time...
STAR Stories Indi
The Merck Pharmaceutical and Healthcare Group – May 2012 – October 2013 Head of Global Payroll
The Merck group operates in 47 countries globally with 45,000 staff worldwide including 25,000 in Europe, Middle East, Egypt and Africa, a strong presence in Asia including India, Japan and China and throughout North and South America. The Group HR function was seeking to move away from a more German centric model towards a more...
SERVICE TRANSFORMATION ENABLING DIGITAL RETAILER TO TRADE THROUGH SEASONAL PEAK AND CYBER WEEKEND
A major digital retailer was experiencing many and varied service issues across the digital platform plus supporting technology, including cloud services. With peak seasonal trade and cyber weekend looming the likelihood of serious systems outage during this important ‘golden quarter’ was extremely high. Approximately 50% of £1bn business revenue traded during the seasonal 18 week...
Public Sector Digital Transformation wins the Scottish Government ‘Holyrood Connects’ award 2018
The Public Sector Client was looking to embrace the ‘Digital Agenda’ and had, over the preceding several months, a number of unsuccessful attempts via a range of projects, which were aimed at automating and transforming internal and customer interface manual processes, to enable: Citizens to consume these services at will Channel shift Increase staff efficiency...
Pivoting from projects to outcomes-based models for funding – Sainsbury’s Retail
Sainsbury’s needed a better way to focus their portfolio of annual spend, maximising the opportunity to deliver growth on their investments.
Head of HR (HR Director level)
To integrate 3 previously acquired companies in Italy, Russia and Sri Lanka for form a new software business unit in the London Stock Exchange Group, to reduce cost, increase revenue and profit and improve customer service.
A working Oracle Retail test environment delivered on AWS for < 10% of cost and available in 33% of the time quoted by the software vendor.
The client, a duty free retailer with locations throughout North and Latin America, had been using an older version of Oracle Retail on premise for a number of years. They are already using AWS as chosen cloud provider for other areas of the business. They wanted to have a sandbox of the latest v16 to...
DEVELOPMENT OF MARKET EXPANSION
An engineering-based company, which supplied engineering solutions into B2B sectors. Sales revenue from the international market was declining, and the company had an ambitious growth plan, however no clear vision/idea as to where this growth was going to be achieved from. Rakesh Shah (RVR Management) was recruited to develop a detailed plan and to identify...
