Growing exponentially, the business was not fulfilling its actual potential (and client demand) due to employee churn and productivity problems. I was called in to explore ways of unlocking the problem.
STAR Stories Indi
Transformation of Finance Function to deliver superior partnership to the business
* The Finance function was behind the curve in the adoption of Technology and Processes * There was NO standardisation and each unit followed its own processes * There were 100’s of Excel Sheets while SAP ERP was used only as a voucher entry system * Finance Costs were high * No meaningful business partnering...
Reducing COS to 30% and increase conversion to 3% for a online retailer
The client an online retailer were focusing on revenue in and driving the team to monitor this as if it was the success – rather than any cost associated with the sale or targeted audience aimed at. They had recently had a big move from using resellers to drive more direct sales via the businesses...
M&S customers can shop better online
In 2013 M&S introduced a new 3-tier navigation menu, which caused confusion among their customers. Follow-up user testing and customer surveys showed that the navigation did not work well.
Digital Transformation Programme – Research, Design, Development, Launch and Mobilisation
There was/is a recognised skills issue in change roles, such as business analysts, product managers, change managers, product managers and their ilk – resulting in difficulty hiring, managing and paying for skilled ‘digital’ people. As a business owner, I was unable to meet my client’s needs as I was just one person and I was...
Architecture approach for small business transforms their digital environment
A local company who provided publications incorporating reviews from global medical journals to the New Zealand medical profession were looking to uplift their website. They were running on an outdated Content Management System (CMS) and had lost trust in their existing provider. They were looking to replace the website with a solution that followed modern...
Using Data to Build New Digital Products
A Fortune 500 media company wanted to measure audience involvement to gauge interest in content and support a business case for new digital and print products for a daily newspaper.
Turning a group of high-performing executives into a high-performance, market-leading team
The client was an internal asset-management unit for a large multinational insurance firm. They had been told they would soon be cut loose from the mother company and were expected to turn themselves into a competitor on the open market, in the process losing their status as mandatory (or even preferred) service provider for the...
Bringing Success Back to an IT Services Team Conditioned to Failure
Ostensibly brought in on a business transformation agenda and to manage the IT Services function, it soon became apparent that IT Services had major functional and reputational issues and that these would prove a barrier to successfully delivering a business transformation agenda
Business Process Transformation for a Commercial Bank
The bank had a silo-based operational model which impeded process efficiency, transparency and compliance. The COO was keen to explore and then implement tools which would enhance the end to end management of key operational processes, enhancing teamwork and collaboration and reducing cost and risk. Once the assignment got underway, many of the CXO team...
