A Supply Chain faced a number of issues with its Reverse Logistics including: – Poor relationships with its suppliers – Poor financial performance – Poor relationships with Sales and Service – A large number of complaints related to the repair services provided – Service levels below its key competitors

Client was a high profile ALB (Arms Length Body), tasked with responding to Freedom of Information by publishing information proactively instead of waiting for requests. Staff were used to analysing into custom reports provided to ministers and senior staff of major stakeholders to the ALB.

The Organisation had got into a long term IT Outsourcing Contract with a Tier I service Provider to manage all of its IT Services. The contract * Included a year-on-year increase in payment for inflation * Did not include any potential benefits due to efficiencies * Technology upgrades not included * Included Infrastructure, Applications &...

Internal communication among middle-managers in a key department of the Regional Government Office is ineffective, with low commitment from teams to sharing information and collaborating. This is also the case between Top Management with the rest of the organization. People feel excluded from important deliberations; their knowledge and capacities are ignored, they need to express...

Following the announcement of a proposed merger of 2 major mobile network operators in Germany, a Post-Merger Integration team was formed. The challenges faced were: – Fundamental differences in the way that products were purchased – Teams & strategy needed to be integrated & an approach aligned with corporate goals – A desire to realise...

The IT Division of a national health provider aimed to be an international leader in the delivery of recognised benefits from health informatics. However, it failed to get Treasury approval of its business case to provide nearly three million patients’ key health information (medicines, allergies) to Urgent Care units across the country.